topic Re: Router keeps dropping connection to Internet. in Broadband

Router keeps dropping connection to Internet.

WisteriaRose3 — Tue, 30 Apr 2024 08:10:27 GMT

Hi, all,

Around a week ago, my router kept losing connection to the internet (approx every 1 - 2 minutes). Sky checked the line and said the problem appeared to be with either the line outside or with my Master Socket. They sent out an Openreach engineer, who gave me a new Master Socket (prefiltered, so don't need microfilters anymore). Ever since then, our cordless phone hisses when used and the internet connection drops out while phone in use, then reconnects when phone hung up again. I know that cordless phones and routers wifi signals can cause interference if too close together, but we can't move the phone back to the old Master Socket in another room, where it used to be, as the Openreach engineer said that that old Master Socket now won't work (I assume he disconnected it, when he put the new prefiltered one in the Living Room.

Anyway, I could live with the problem if it only happened when the phone was in use, but the internet connection still drops, although a lot less than it used to.

I've posted my Router Stats below, so if anyone could enlighten me as to what's happening, that would be great.

The Openreach guy did say that Sky would do some tests after he'd gone, so connection would drop then, but he was here last Wednesday (6 days ago), so would they still be running tests on the line now?

The problem is much better today, but still some drops in connection.

The router is 10 years old.

Please see stats below:-

Mar 25 09:41:57 syslog: PPP LCP UP.
Mar 25 09:41:57 syslog: WAN link UP.
Mar 25 09:41:57 syslog: Received valid IP address from server. Connection UP.
Mar 25 09:42:01 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 09:53:27 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 09:53:58 syslog: PPP LCP UP.
Mar 25 09:53:58 syslog: WAN link UP.
Mar 25 09:53:58 syslog: Received valid IP address from server. Connection UP.
Mar 25 09:54:02 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 10:18:58 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 10:19:42 syslog: PPP LCP UP.
Mar 25 10:19:42 syslog: WAN link UP.
Mar 25 10:19:42 syslog: Received valid IP address from server. Connection UP.
Mar 25 11:36:20 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 11:36:26 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 11:36:26 syslog: System time is up to date
Mar 25 13:15:24 syslog: [39198.044000] Line 0: ADSL link down
Mar 25 13:15:25 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:15:25 syslog: [39199.895000] Line 0: xDSL G.994 training
Mar 25 13:15:42 syslog: [39216.900000] Line 0: ADSL G.992 started
Mar 25 13:15:46 syslog: [39220.913000] Line 0: ADSL G.992 channel analysis
Mar 25 13:15:52 syslog: [39226.917000] Line 0: ADSL G.992 message exchange
Mar 25 13:15:54 syslog: [39227.978000] Line 0: ADSL link up, Bearer 0, us=605, ds=11978
Mar 25 13:15:54 syslog: [39227.983000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:15:59 syslog: PPP LCP UP.
Mar 25 13:15:59 syslog: WAN link UP.
Mar 25 13:15:59 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:16:03 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:20:04 syslog: [39478.913000] Line 0: ADSL link down
Mar 25 13:20:06 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:20:07 syslog: [39481.945000] Line 0: xDSL G.994 training
Mar 25 13:20:23 syslog: [39497.955000] Line 0: ADSL G.992 started
Mar 25 13:20:27 syslog: [39501.968000] Line 0: ADSL G.992 channel analysis
Mar 25 13:20:34 syslog: [39508.973000] Line 0: ADSL G.992 message exchange
Mar 25 13:20:35 syslog: [39509.335000] Line 0: ADSL link up, Bearer 0, us=605, ds=12352
Mar 25 13:20:35 syslog: [39509.340000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:20:40 syslog: PPP LCP UP.
Mar 25 13:20:41 syslog: WAN link UP.
Mar 25 13:20:41 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:20:45 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:21:22 syslog: [39556.591000] Line 0: ADSL link down
Mar 25 13:21:23 syslog: [39557.989000] Line 0: xDSL G.994 training
Mar 25 13:21:24 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:21:41 syslog: [39575.008000] Line 0: ADSL G.992 started
Mar 25 13:21:45 syslog: [39579.018000] Line 0: ADSL G.992 channel analysis
Mar 25 13:21:51 syslog: [39585.022000] Line 0: ADSL G.992 message exchange
Mar 25 13:21:52 syslog: [39586.122000] Line 0: ADSL link up, Bearer 0, us=605, ds=13565
Mar 25 13:21:52 syslog: [39586.127000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:21:57 syslog: PPP LCP UP.
Mar 25 13:21:57 syslog: WAN link UP.
Mar 25 13:21:57 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:22:02 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:22:43 syslog: [39637.272000] Line 0: ADSL link down
Mar 25 13:22:44 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:22:45 syslog: [39639.066000] Line 0: xDSL G.994 training
Mar 25 13:23:01 syslog: [39655.078000] Line 0: ADSL G.992 started
Mar 25 13:23:06 syslog: [39660.091000] Line 0: ADSL G.992 channel analysis
Mar 25 13:23:12 syslog: [39666.099000] Line 0: ADSL G.992 message exchange
Mar 25 13:23:12 syslog: [39666.820000] Line 0: ADSL link up, Bearer 0, us=605, ds=12910
Mar 25 13:23:12 syslog: [39666.825000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:23:18 syslog: PPP LCP UP.
Mar 25 13:23:18 syslog: WAN link UP.
Mar 25 13:23:18 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:23:22 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:45:31 syslog: [41005.798000] Line 0: ADSL link down
Mar 25 13:45:33 syslog: [41007.360000] Line 0: xDSL G.994 training
Mar 25 13:45:33 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:45:49 syslog: [41023.374000] Line 0: ADSL G.992 started
Mar 25 13:45:54 syslog: [41028.384000] Line 0: ADSL G.992 channel analysis
Mar 25 13:46:00 syslog: [41034.388000] Line 0: ADSL G.992 message exchange
Mar 25 13:46:01 syslog: [41035.361000] Line 0: ADSL link up, Bearer 0, us=605, ds=13515
Mar 25 13:46:01 syslog: [41035.366000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:46:06 syslog: PPP LCP UP.
Mar 25 13:46:07 syslog: WAN link UP.
Mar 25 13:46:07 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:46:11 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:46:11 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 13:46:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 13:46:11 syslog: System time is up to date
Mar 25 13:48:19 syslog: [41173.143000] Line 0: ADSL link down
Mar 25 13:48:21 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:48:21 syslog: [41175.429000] Line 0: xDSL G.994 training
Mar 25 13:48:37 syslog: [41191.437000] Line 0: ADSL G.992 started
Mar 25 13:48:41 syslog: [41195.447000] Line 0: ADSL G.992 channel analysis
Mar 25 13:48:48 syslog: [41202.451000] Line 0: ADSL G.992 message exchange
Mar 25 13:48:49 syslog: [41203.455000] Line 0: ADSL link down
Mar 25 13:48:50 syslog: [41204.457000] Line 0: xDSL G.994 training
Mar 25 13:49:06 syslog: [41220.460000] Line 0: ADSL G.992 started
Mar 25 13:49:10 syslog: [41224.471000] Line 0: ADSL G.992 channel analysis
Mar 25 13:49:17 syslog: [41231.477000] Line 0: ADSL G.992 message exchange
Mar 25 13:49:18 syslog: [41232.481000] Line 0: ADSL link down
Mar 25 13:49:19 syslog: [41233.484000] Line 0: xDSL G.994 training
Mar 25 13:49:35 syslog: [41249.495000] Line 0: ADSL G.992 started
Mar 25 13:49:40 syslog: [41254.508000] Line 0: ADSL G.992 channel analysis
Mar 25 13:49:46 syslog: [41260.512000] Line 0: ADSL G.992 message exchange
Mar 25 13:49:47 syslog: [41261.299000] Line 0: ADSL link up, Bearer 0, us=605, ds=14333
Mar 25 13:49:47 syslog: [41261.305000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:49:53 syslog: PPP LCP UP.
Mar 25 13:49:53 syslog: WAN link UP.
Mar 25 13:49:53 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:49:57 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 13:50:23 syslog: [41297.438000] Line 0: ADSL link down
Mar 25 13:50:25 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 13:50:25 syslog: [41299.550000] Line 0: xDSL G.994 training
Mar 25 13:50:41 syslog: [41315.558000] Line 0: ADSL G.992 started
Mar 25 13:50:45 syslog: [41319.568000] Line 0: ADSL G.992 channel analysis
Mar 25 13:50:52 syslog: [41326.575000] Line 0: ADSL G.992 message exchange
Mar 25 13:50:53 syslog: [41327.580000] Line 0: ADSL link down
Mar 25 13:50:54 syslog: [41328.584000] Line 0: xDSL G.994 training
Mar 25 13:51:10 syslog: [41344.593000] Line 0: ADSL G.992 started
Mar 25 13:51:14 syslog: [41348.606000] Line 0: ADSL G.992 channel analysis
Mar 25 13:51:21 syslog: [41355.616000] Line 0: ADSL G.992 message exchange
Mar 25 13:51:22 syslog: [41356.220000] Line 0: ADSL link up, Bearer 0, us=605, ds=14333
Mar 25 13:51:22 syslog: [41356.226000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 13:51:28 syslog: PPP LCP UP.
Mar 25 13:51:28 syslog: WAN link UP.
Mar 25 13:51:28 syslog: Received valid IP address from server. Connection UP.
Mar 25 13:51:32 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 14:08:54 syslog: [42408.627000] Line 0: ADSL link down
Mar 25 14:08:56 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 14:08:56 syslog: [42410.746000] Line 0: xDSL G.994 training
Mar 25 14:09:12 syslog: [42426.755000] Line 0: ADSL G.992 started
Mar 25 14:09:16 syslog: [42430.766000] Line 0: ADSL G.992 channel analysis
Mar 25 14:09:23 syslog: [42437.774000] Line 0: ADSL G.992 message exchange
Mar 25 14:09:24 syslog: [42438.194000] Line 0: ADSL link up, Bearer 0, us=605, ds=13082
Mar 25 14:09:24 syslog: [42438.199000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 14:09:29 syslog: PPP LCP UP.
Mar 25 14:09:30 syslog: WAN link UP.
Mar 25 14:09:30 syslog: Received valid IP address from server. Connection UP.
Mar 25 14:09:34 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 14:29:19 syslog: [43633.282000] Line 0: ADSL link down
Mar 25 14:29:21 syslog: [43634.985000] Line 0: xDSL G.994 training
Mar 25 14:29:21 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 14:29:37 syslog: [43651.007000] Line 0: ADSL G.992 started
Mar 25 14:29:42 syslog: [43656.019000] Line 0: ADSL G.992 channel analysis
Mar 25 14:29:48 syslog: [43662.026000] Line 0: ADSL G.992 message exchange
Mar 25 14:29:49 syslog: [43662.826000] Line 0: ADSL link up, Bearer 0, us=605, ds=12657
Mar 25 14:29:49 syslog: [43662.831000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 14:29:54 syslog: PPP LCP UP.
Mar 25 14:29:54 syslog: WAN link UP.
Mar 25 14:29:54 syslog: Received valid IP address from server. Connection UP.
Mar 25 14:29:59 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 16:05:41 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 16:05:41 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 16:05:41 syslog: System time is up to date
Mar 25 18:02:40 syslog: [56434.105000] Line 0: ADSL link down
Mar 25 18:02:41 syslog: [56435.750000] Line 0: xDSL G.994 training
Mar 25 18:02:41 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 18:02:57 syslog: [56451.763000] Line 0: ADSL G.992 started
Mar 25 18:03:02 syslog: [56456.773000] Line 0: ADSL G.992 channel analysis
Mar 25 18:03:08 syslog: [56462.777000] Line 0: ADSL G.992 message exchange
Mar 25 18:03:09 syslog: [56463.637000] Line 0: ADSL link up, Bearer 0, us=605, ds=10109
Mar 25 18:03:09 syslog: [56463.642000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 25 18:03:15 syslog: PPP LCP UP.
Mar 25 18:03:15 syslog: WAN link UP.
Mar 25 18:03:15 syslog: Received valid IP address from server. Connection UP.
Mar 25 18:03:19 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 18:22:21 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 18:22:21 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 18:22:21 syslog: System time is up to date
Mar 25 20:49:28 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 20:49:28 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 20:49:28 syslog: System time is up to date
Mar 25 21:08:46 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:09:09 syslog: PPP LCP UP.
Mar 25 21:09:09 syslog: WAN link UP.
Mar 25 21:09:09 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:22:09 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:22:34 syslog: PPP LCP UP.
Mar 25 21:22:35 syslog: WAN link UP.
Mar 25 21:22:35 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:26:35 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:27:08 syslog: PPP LCP UP.
Mar 25 21:27:08 syslog: WAN link UP.
Mar 25 21:27:08 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:27:13 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)

Mar 25 21:34:38 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:35:22 syslog: PPP LCP UP.
Mar 25 21:35:22 syslog: WAN link UP.
Mar 25 21:35:22 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:35:27 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 21:38:52 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:39:25 syslog: PPP LCP UP.
Mar 25 21:39:25 syslog: WAN link UP.
Mar 25 21:39:25 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:39:29 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 21:42:25 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:43:00 syslog: PPP LCP UP.
Mar 25 21:43:00 syslog: WAN link UP.
Mar 25 21:43:00 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:46:30 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:47:02 syslog: PPP LCP UP.
Mar 25 21:47:02 syslog: WAN link UP.
Mar 25 21:47:02 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:47:06 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 21:51:32 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:52:03 syslog: PPP LCP UP.
Mar 25 21:52:03 syslog: WAN link UP.
Mar 25 21:52:03 syslog: Received valid IP address from server. Connection UP.
Mar 25 21:56:03 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 21:56:45 syslog: PPP LCP UP.
Mar 25 21:56:46 syslog: WAN link UP.
Mar 25 21:56:46 syslog: Received valid IP address from server. Connection UP.
Mar 25 22:29:46 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 22:30:20 syslog: PPP LCP UP.
Mar 25 22:30:21 syslog: WAN link UP.
Mar 25 22:30:21 syslog: Received valid IP address from server. Connection UP.
Mar 25 22:30:25 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 25 22:50:51 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 22:51:17 syslog: PPP LCP UP.
Mar 25 22:51:18 syslog: WAN link UP.
Mar 25 22:51:18 syslog: Received valid IP address from server. Connection UP.
Mar 25 22:51:22 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 25 22:51:22 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 25 22:51:22 syslog: System time is up to date
Mar 25 23:09:48 syslog: Clear IP addresses. PPP connection DOWN.
Mar 25 23:10:28 syslog: PPP LCP UP.
Mar 25 23:10:29 syslog: WAN link UP.
Mar 25 23:10:29 syslog: Received valid IP address from server. Connection UP.
Mar 25 23:10:33 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 00:47:39 syslog: [80732.852000] Line 0: ADSL link down
Mar 26 00:47:40 syslog: [80734.095000] Line 0: xDSL G.994 training
Mar 26 00:47:40 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 00:47:57 syslog: [80751.098000] Line 0: ADSL G.992 started
Mar 26 00:48:01 syslog: [80755.108000] Line 0: ADSL G.992 channel analysis
Mar 26 00:48:08 syslog: [80762.112000] Line 0: ADSL G.992 message exchange
Mar 26 00:48:08 syslog: [80762.417000] Line 0: ADSL link up, Bearer 0, us=605, ds=10663
Mar 26 00:48:08 syslog: [80762.422000] Line 0: ADSL link up, Bearer 1, us=0, ds=0
Mar 26 00:48:14 syslog: PPP LCP UP.
Mar 26 00:48:14 syslog: WAN link UP.
Mar 26 00:48:14 syslog: Received valid IP address from server. Connection UP.
Mar 26 00:48:18 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 01:21:21 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 01:21:21 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 01:21:21 syslog: System time is up to date
Mar 26 02:02:03 syslog: [85197.752000] Line 0: ADSL link down
Mar 26 02:02:05 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 02:02:05 syslog: [85199.622000] Line 0: xDSL G.994 training
Mar 26 02:02:21 syslog: [85215.634000] Line 0: ADSL G.992 started
Mar 26 02:02:26 syslog: [85220.646000] Line 0: ADSL G.992 channel analysis
Mar 26 02:02:32 syslog: [85226.652000] Line 0: ADSL G.992 message exchange
Mar 26 02:02:33 syslog: [85227.437000] Line 0: ADSL link up, Bearer 0, us=605, ds=10542
Mar 26 02:02:39 syslog: PPP LCP UP.
Mar 26 02:02:39 syslog: WAN link UP.
Mar 26 02:02:39 syslog: Received valid IP address from server. Connection UP.
Mar 26 02:02:43 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 03:39:26 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 03:39:26 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 03:39:26 syslog: System time is up to date
Mar 26 05:48:33 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 05:48:33 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 05:48:33 syslog: System time is up to date
Mar 26 07:54:41 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 07:55:07 syslog: PPP LCP UP.
Mar 26 07:55:07 syslog: WAN link UP.
Mar 26 07:55:07 syslog: Received valid IP address from server. Connection UP.
Mar 26 07:55:11 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 07:55:11 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 07:55:16 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 07:55:16 syslog: System time is up to date
Mar 26 08:04:07 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:04:36 syslog: PPP LCP UP.
Mar 26 08:04:39 syslog: WAN link UP.
Mar 26 08:04:39 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:04:43 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 08:09:06 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:09:42 syslog: PPP LCP UP.
Mar 26 08:09:43 syslog: WAN link UP.
Mar 26 08:09:43 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:14:12 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:14:56 syslog: PPP LCP UP.
Mar 26 08:14:56 syslog: WAN link UP.
Mar 26 08:14:56 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:15:01 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 08:17:56 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:18:26 syslog: PPP LCP UP.
Mar 26 08:18:27 syslog: WAN link UP.
Mar 26 08:18:27 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:31:26 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:31:58 syslog: PPP LCP UP.
Mar 26 08:31:58 syslog: WAN link UP.
Mar 26 08:31:58 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:37:58 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:38:33 syslog: PPP LCP UP.
Mar 26 08:38:33 syslog: WAN link UP.
Mar 26 08:38:33 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:38:37 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 08:41:33 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:42:07 syslog: PPP LCP UP.
Mar 26 08:42:07 syslog: WAN link UP.
Mar 26 08:42:07 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:45:37 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:46:14 syslog: PPP LCP UP.
Mar 26 08:46:14 syslog: WAN link UP.
Mar 26 08:46:14 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:46:18 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 08:51:14 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 08:51:45 syslog: PPP LCP UP.
Mar 26 08:51:46 syslog: WAN link UP.
Mar 26 08:51:46 syslog: Received valid IP address from server. Connection UP.
Mar 26 08:51:50 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 09:06:46 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 09:07:12 syslog: PPP LCP UP.
Mar 26 09:07:13 syslog: WAN link UP.
Mar 26 09:07:13 syslog: Received valid IP address from server. Connection UP.
Mar 26 09:10:42 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 09:11:29 syslog: PPP LCP UP.
Mar 26 09:11:29 syslog: WAN link UP.
Mar 26 09:11:29 syslog: Received valid IP address from server. Connection UP.
Mar 26 09:21:59 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 09:22:47 syslog: PPP LCP UP.
Mar 26 09:22:47 syslog: WAN link UP.
Mar 26 09:22:47 syslog: Received valid IP address from server. Connection UP.
Mar 26 09:27:17 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 09:27:52 syslog: PPP LCP UP.
Mar 26 09:27:52 syslog: WAN link UP.
Mar 26 09:27:52 syslog: Received valid IP address from server. Connection UP.
Mar 26 09:31:52 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 09:32:34 syslog: PPP LCP UP.
Mar 26 09:32:34 syslog: WAN link UP.
Mar 26 09:32:34 syslog: Received valid IP address from server. Connection UP.
Mar 26 09:32:38 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 10:16:52 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 10:16:52 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 10:16:52 syslog: System time is up to date
Mar 26 11:09:36 syslog: [118050.627000] Line 0: ADSL link down
Mar 26 11:09:38 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 11:09:38 syslog: [118052.307000] Line 0: xDSL G.994 training
Mar 26 11:09:54 syslog: [118068.329000] Line 0: ADSL G.992 started
Mar 26 11:09:59 syslog: [118073.340000] Line 0: ADSL G.992 channel analysis
Mar 26 11:10:05 syslog: [118079.346000] Line 0: ADSL G.992 message exchange
Mar 26 11:10:06 syslog: [118080.315000] Line 0: ADSL link up, Bearer 0, us=605, ds=10788
Mar 26 11:10:11 syslog: PPP LCP UP.
Mar 26 11:10:12 syslog: WAN link UP.
Mar 26 11:10:12 syslog: Received valid IP address from server. Connection UP.
Mar 26 11:10:15 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)
Mar 26 12:38:42 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 12:39:11 syslog: PPP LCP UP.
Mar 26 12:39:11 syslog: WAN link UP.
Mar 26 12:39:11 syslog: Received valid IP address from server. Connection UP.
Mar 26 12:39:15 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 12:39:15 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 12:39:15 syslog: System time is up to date
Mar 26 14:48:22 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 14:48:22 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 14:48:22 syslog: System time is up to date
Mar 26 16:55:28 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 16:55:28 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 16:55:28 syslog: System time is up to date
Mar 26 19:12:35 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 19:12:35 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 19:12:35 syslog: System time is up to date
Mar 26 21:37:41 syslog: Send out NTP request to ntp1.isp.sky.com
Mar 26 21:37:41 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Mar 26 21:37:41 syslog: System time is up to date
Mar 26 22:13:43 syslog: [157897.632000] Line 0: ADSL link down
Mar 26 22:13:44 syslog: Clear IP addresses. PPP connection DOWN.
Mar 26 22:13:46 syslog: [157900.762000] Line 0: xDSL G.994 training
Mar 26 22:13:49 syslog: [157903.765000] Line 0: ADSL link down
Mar 26 22:13:50 syslog: [157904.769000] Line 0: xDSL G.994 training
Mar 26 22:14:07 syslog: [157921.780000] Line 0: ADSL G.992 started
Mar 26 22:14:11 syslog: [157925.790000] Line 0: ADSL G.992 channel analysis
Mar 26 22:14:18 syslog: [157932.794000] Line 0: ADSL G.992 message exchange
Mar 26 22:14:18 syslog: [157933.243000] Line 0: ADSL link up, Bearer 0, us=605, ds=10340
Mar 26 22:14:24 syslog: PPP LCP UP.
Mar 26 22:14:24 syslog: WAN link UP.
Mar 26 22:14:24 syslog: Received valid IP address from server. Connection UP.
Mar 26 22:14:28 syslog: Connection Up. SNO/MAC/IP/SWVER: (removed)

Moderator note: Removed personal/identifiable details

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Wed, 27 Mar 2024 15:27:57 GMT

Hi, can anyone help with the above, please?

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 15:34:00 GMT

@WisteriaRose3

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Also enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Wed, 27 Mar 2024 15:53:49 GMT

Hi Cookiemonster,

Thank you for your reply.

I've got the table and notes from the BT Broadband Checker, but how do I copy it to post it here. It won't allow me to right click on the page and when I save it, it just saves the link to the blank form again.

Sorry if I'm being dense.

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 15:57:19 GMT

@WisteriaRose3

Above where you type in your reply you will see icons . Click the one that looks like a photograph frame and click the image from the gallery. Alternately highlight the text and copy and paste

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 16:33:42 GMT

@WisteriaRose3

Notice the wbc fttp full fibre

You are with in a fttp area and as such can request 40, 80, 100,150, 500 Mbps or 1Gbps . Its a no brainer. With the performance of your at the minute you would have in excess of 10× a more stable line

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 16:37:03 GMT

@WisteriaRose3

Contact sky on 150 from your sky land line or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Should you decide to upgrade

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Wed, 27 Mar 2024 16:42:19 GMT

Sorry about that - finally sorted it out.

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 16:45:08 GMT

@WisteriaRose3

I had already seen the first images .😁👍 Please see my response above. You can upgrade to full fibre at any of the speeds i mentioned

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Wed, 27 Mar 2024 16:46:41 GMT

Hi,

Thanks for answers, which crossed with mine (too busy trying to work out how to send images of BT Broadband Checker).

With regard to upgrading - Sky have told us that they will have to dig up our front garden to connect us to fibre and as it is a paved area, not soil, we don't fancy it.

So, are these internet connection drop outs just due to the fact that the speed is slow, or is there something else going on?

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 16:54:02 GMT

@WisteriaRose3

Your existing line carries no guarantee so sky are unlikely to repair and even if they did they may have to dig it up anyway depending where the fault is.

The checker shows a 1 stage install via an existing duct so they don't anticipate any issues

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Wed, 27 Mar 2024 18:58:15 GMT

Hi, Cookiemonster,

Just as a matter of interest, can you tell what is actually causing the internet connection dropouts, as it's only started happening recently. Could you tell from the router stats in my first post what keeps causing the ADSL and PPP links to go down?

Just as another matter of interest, 😁 after I finally managed to post the table and notes from BT Broadband Checker, you replied at 4.45pm and said you'd already seen the earlier images. How could you have seen them, as I hadn't posted them then? (Did they still have my address details on them then, before I cropped the images to post them)?😮

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 19:17:24 GMT

@WisteriaRose3

No addresses were visable and i could see them as a superuser with amongst other privileges moderate images . Any ways as they hadn't been attached to any post they won't appear any where in the public facing forums

As to the reason for the slow speed likely due to a fault closer to the exchange than your green roadside cabinet as the superfast speeds from the cabinet are as fast as is possible. However you are potentially going from sky essentials to superfast or ultrafast via fttp the green cabinet will be bypassed

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Wed, 27 Mar 2024 19:23:17 GMT

@WisteriaRose3

P.S. i have removed all images that weren't posted here

Re: Router keeps dropping connection to Internet.

WisteriaRose3 — Thu, 28 Mar 2024 18:18:23 GMT

@cookiemonsteruk

Thank you very much, Cookiemonster, for all your help and patience. It was much appreciated.😄

One more question, please - when the old copper wire network is retired at end of 2025, will everyone then have to go fibre for broadband and digital phone line?

Apologies if a daft question.🙄

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Thu, 28 Mar 2024 18:25:25 GMT

@WisteriaRose3

The pstn phone lines are being retired but copper lines will still carry the signal the only difference will be the phone will plug into the back of the hub

The copper lines for broadband will still go on until december 2026 or until 50% of the exchange is already fttp . This is called a stop sell

You can enter your full address below and post the table after removing your address from the image to see the status of the exchange

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Router keeps dropping connection to Internet.

cookiemonsteruk — Thu, 28 Mar 2024 18:29:46 GMT

@WisteriaRose3

My bad you already posted that info.

As it stands if you move provider or upgrade even to superfast it will be via fttp

Re: Router keeps dropping connection to Internet.

radios01 — Mon, 08 Apr 2024 19:30:21 GMT

for about 1 weeks, the router has been constantly interrupting the internet connection.
I can't work online at all at night!
Outrageous!

I live in Crawley but I didn't see Crawley in the list

Re: Router keeps dropping connection to Internet.

Ozymandias69 — Thu, 11 Apr 2024 08:17:08 GMT

@radios01

Same for me too.

That pesky middle green LED!

Typically in the middle of the night too.

I've been having these issues off and on for over 6 months. Sometimes it's fine for weeks/months. And then I have a couple of days/nights of frustration

Re: Router keeps dropping connection to Internet.

radios01 — Thu, 11 Apr 2024 08:25:29 GMT

I wrote to sky, they checked the line and established that they have the problem, the mechanic is here right now