topic Re: DNS Issues in Broadband

DNS Issues

Mun_dane — Mon, 29 Apr 2024 17:11:37 GMT

Hi My devices either can't connect to my router or don't stay connected, as they're experiencing DNS issues. However, using a 3rd party netgear extender, I'm able to at least connect my devices to the Internet, albeit with a lesser speed than I'm paying for. When I try and contact Sky about the router, all I'm getting in the app is "everything is fine", but clearly it's not. Any advice? Or do I just cancel this and try a new provider? Thanks

Re: DNS Issues

Mr+Flibbles+86 — Tue, 30 Apr 2024 07:35:57 GMT

Hi there @Mun_dane , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: DNS Issues

Tom-W19 — Thu, 02 May 2024 09:10:07 GMT

Hi @Mun_dane

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.