topic Re: Do we get a refund for no service in Broadband

Do we get a refund for no service

Marie20 — Mon, 29 Apr 2024 21:22:08 GMT

I had no Internet all day said working on it do we get a refund as paying for something we can not use

Re: Do we get a refund for no service

Highlinder — Mon, 29 Apr 2024 21:37:04 GMT

@Marie20 More information about getting any refunds back for loss of service can be found in the link below.

https://www.sky.com/help/articles/auto-compensation

Re: Do we get a refund for no service

caesarome — Mon, 29 Apr 2024 21:42:45 GMT

@Marie20

The important bit on that link is the highlighted bit here (posting on here isn't letting Sky know):

‘Total loss of service’ for more than two full working days after you’ve let us know. That’s if your Sky Broadband and/or Sky Talk stops working completely.

The compensation is paid at £9.76 per day and is added to your account as a credit that will be used against a bill, it can not be refunded.

Re: Do we get a refund for no service

TimmyBGood — Tue, 30 Apr 2024 08:10:16 GMT

@Marie20

No domestic ISP refunds for a day of outage because the Openreach target time to fix is two days starting the day after reporting (excluding weekends and bank holidays)