topic Re: Broadband keeps dropping in Broadband

Broadband keeps dropping

JonS1 — Mon, 29 Apr 2024 07:50:03 GMT

my broadband keeps dropping every couple of minutes. Making it unable for me to work from home. I need urgent assistance

Re: Broadband keeps dropping

Highlinder — Mon, 29 Apr 2024 19:53:51 GMT

@JonS1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband keeps dropping

DaniH1 — Mon, 29 Apr 2024 19:56:39 GMT

The same thing is happening to us! It's infuriating. I'm trying to catch up on work and it just keeps dropping out. Yesterday we couldn't watch what we wanted on TV in the evening because of it!

I've run the checks and it says everything it fine - all green ticks.

There must be an issue. It's done it at least 20 times in the last hour.

Can someone look into it please?

Re: Broadband keeps dropping

Highlinder — Mon, 29 Apr 2024 20:20:13 GMT

@DaniH1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband keeps dropping

DaniH1 — Thu, 02 May 2024 20:41:27 GMT

Not sure why the screenshot is so blurry. Basically we are on day 4/5 of rubbish WiFi. Struggling to do work, watch Netflix, kids struggling with homework etc. The tv has zero connection and our phones say they have WiFi but doesn't work. Then will go back to 4g. Only thing that works is a direct cable to the router. Which isn't an option where everything is in this house. Thanks

Re: Broadband keeps dropping

Highlinder — Thu, 02 May 2024 21:26:02 GMT

@DaniH1 Looking at your router stats there has been no drops for the past 16 hours on your Wi-Fi. Can you explain where the router is in the property and if it is down low or hidden behind anything please.

Re: Broadband keeps dropping

DaniH1 — Thu, 02 May 2024 21:47:30 GMT

We are in a bungalow, it's a desk level in my eldest sons bedroom. We have a WiFi booster. We've had the same WiFi for years and also lived here for 11 years with it always being in that room.

Do you think you can figure out why the TV and devices would loose connection if the statistics say that it's ok? Our sky tv actually says on the screen we have no network connection and our phones loose WiFi signal?

many thanks.

Re: Broadband keeps dropping

Chrisee — Fri, 03 May 2024 06:14:33 GMT

@DaniH1 has the booster lost its connection? Boosters do fail so that would be the firstvthing to check. Second would be to reboot the hub to see if it can find a better WiFi channel to use. WiFi conditions change due to interference from your neighbour's networks and your own equipment likecwireless speakers, cordless DCT phones etc.

if stuck give Sky a call but be aware they may try to sell you a new system called WiFi Max which can have up to 3 extenders which can help but gets pricy so buying your own kit can be cheaper in the long run.