topic Re: No internet in Broadband

No internet

Penny30 — Mon, 29 Apr 2024 13:30:37 GMT

My box is connected tv says connected with no Internet iv tried the full reset not working

Re: No internet

caesarome — Mon, 29 Apr 2024 15:37:11 GMT

@Penny30

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No internet

Highlinder — Mon, 29 Apr 2024 15:38:00 GMT

@Penny30 Can you make the choice of what router you have from the link below and follow what light(s) are on your router and what colour if any they are.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub