topic Re: No Internet in Broadband

No Internet

Doidyrat — Mon, 29 Apr 2024 12:33:58 GMT

Hi All,

Anyone else having connection issues? Trouble shooter says all ok but it's not. No internet.

Re: No Internet

caesarome — Mon, 29 Apr 2024 12:34:30 GMT

@Doidyrat

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No Internet

Doidyrat — Mon, 29 Apr 2024 12:36:02 GMT

Thanks done those tests 4 or 5 times. Says there's an issue then. says it's fixed. It isn't. Odd and frustrating.

Re: No Internet

caesarome — Mon, 29 Apr 2024 12:42:25 GMT

Have you tried a reboot of your hub ?

Re: No Internet

Doidyrat — Mon, 29 Apr 2024 12:45:59 GMT

Yes. Tried several times. Chat service not available on Sky. This isn't the first time we've had issues, but today it's been off for most of the day. any other having issues?

Re: No Internet

caesarome — Mon, 29 Apr 2024 12:52:50 GMT

@Doidyrat

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: No Internet

Mr+Flibbles+86 — Mon, 29 Apr 2024 12:54:00 GMT

Thanks for escalating this. We’ve sent an invite to @Doidyrat chat.

Re: No Internet

Tom-W19 — Wed, 01 May 2024 14:21:44 GMT

Hi @Doidyrat

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.