topic Re: Internet down for over 24 hours in Broadband

Internet down for over 24 hours

Jeremy9 — Mon, 29 Apr 2024 11:37:10 GMT

All tests were done. Doesn't help at all. Then your AI chatting bot redirected me to here. Sky teams, please take a look at here.

Re: Internet down for over 24 hours

Daniel0210 — Mon, 29 Apr 2024 11:47:43 GMT

@Jeremy9
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24).

Re: Internet down for over 24 hours

caesarome — Mon, 29 Apr 2024 12:33:55 GMT

@Jeremy9

Did you run this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Internet down for over 24 hours

Jeremy9 — Mon, 29 Apr 2024 13:42:34 GMT

Yes, I did. At the end of those test, it asked me to go to this forum or give them a call, and that's toll call. Why they don't setup a WhatsApp account? Many utility companies have WhatsApp contact.

Re: Internet down for over 24 hours

Jeremy9 — Mon, 29 Apr 2024 13:52:00 GMT

I've just found out that if I use the app to do the connection test, it'll redirect me to the page of arranging site visit. I previously use Sky website to did the test which had no such an option.