topic No internet in Broadband

No internet

SanBakie — Mon, 29 Apr 2024 11:23:50 GMT

Is there a problem with Sky internet. Mind hasn't worked all morning which means I haven't been able to work

Re: No internet

Ladystardust89 — Mon, 29 Apr 2024 11:43:10 GMT

Mine isn't working either , I've run WiFi tests and it's says working but it's clearly not I'm in the Lewisham area

Re: No internet

TimmyBGood — Mon, 29 Apr 2024 11:55:28 GMT

@SanBakie wrote:

Is there a problem with Sky internet.

Sky Broadband supplies something like six million addresses across the UK, so a general problem would be noticed quite quickly (and then this forum would melt)

At any point in time there will be a percentage of properties served by all ISPs which have a fault on their own individual Openreach circuit, and area outages also happen.

Re: No internet

SanBakie — Mon, 29 Apr 2024 15:09:53 GMT

Ok so how do we get a refund for not being able to use the internet all day ... a sercixe I have paid for

Re: No internet

jamesn123 — Tue, 30 Apr 2024 14:24:31 GMT

@SanBakie

You don't. Nowhere in your contract does it state you will get 100% uptime or a refund if your service goes down.

Sky do offer compensation of £9.76 per day your broadband is down but this only starts after its been down for more than 2 consecutive working days.

https://www.sky.com/help/articles/auto-compensation#reasons