topic Re: Broadband not working in Broadband

Broadband not working

PC6 — Mon, 29 Apr 2024 06:28:38 GMT

Hi, my broadband is not working. Orange light on Internet on Sky router box. Has been out now for 4 days. Have tried contacting Sky and following the recommended troubleshooting but nothing working. Broadband test not working either. Need help please

Re: Broadband not working

Chrisee — Mon, 29 Apr 2024 06:51:16 GMT

@PC6 you need to report the issue to Sky so they can get it fixed to help Inam escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband not working

PC6 — Mon, 29 Apr 2024 07:04:24 GMT

Thanks Chrisee

Re: Broadband not working

Addie15 — Mon, 29 Apr 2024 07:53:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @PC6.

Re: Broadband not working

PC6 — Tue, 30 Apr 2024 10:39:48 GMT

Hi, I am not getting any response here on my issue, please help

Re: Broadband not working

jamesn123 — Tue, 30 Apr 2024 12:33:41 GMT

@PC6

If the chat isnt working for you I would recommend you call to report the fault