topic Broadband connection keeps dropping out on devices in Broadband

Broadband connection keeps dropping out on devices

JamesB13 — Sun, 28 Apr 2024 13:45:15 GMT

Hi all,

No problems with sky broadband until a couple of weeks ago, when I checked and there was an outage on the network. That outage has now been resolved, but I've consistently been experiencing connection dropout on various devices since.

I'm hoping someone cleverer than I can shed some light on these router stats.

Re: Broadband connection keeps dropping out on devices

Highlinder — Sun, 28 Apr 2024 13:47:26 GMT

@JamesB13 Has any of your devices dropped out in the last 110 hours?

Re: Broadband connection keeps dropping out on devices

JamesB13 — Sun, 28 Apr 2024 13:48:48 GMT

Yes, just this afternoon. Hence I've just been through a full broadband check and ended up posting my router stats on the community board.

Re: Broadband connection keeps dropping out on devices

JamesB13 — Sun, 28 Apr 2024 14:17:58 GMT

@Highlinder
Yes, just this afternoon. Hence I've just been through a full broadband check and ended up posting my router stats on the community board.

Re: Broadband connection keeps dropping out on devices

Highlinder — Sun, 28 Apr 2024 16:22:15 GMT

@JamesB13 When the device(s) dropped out before you put up the router stats was it connected to the Wi-Fi or the by ethernet, with the last drop happening 110 hours ago and a drop this afternoon. Is it always the same device(s) dropping out or all of them?

Re: Broadband connection keeps dropping out on devices

JamesB13 — Mon, 29 Apr 2024 09:12:59 GMT

@Highlinder

Regular dropouts have been noticeable on both mine and my wife's smartphones. Delays in loading up we pages, news articles, social media etc.

Slight buffering on TV apps as well occasionally.

Re: Broadband connection keeps dropping out on devices

Highlinder — Mon, 29 Apr 2024 11:07:33 GMT

@JamesB13 If those devices had been dropping out during that 110 hours of uptime on the connection it is not down to the connection dropping as that would then show a lower number.

If after the the next drop check that WAN uptime and if it is a few minutes then you know you have a connection problem, but if it is a lot longer than a few minutes then it is not the connection causing that issue.

I take the TV is also connected via Wi-Fi?