topic Re: Internet keeps dropping help needed in Broadband

Internet keeps dropping help needed

Marc48 — Wed, 24 Apr 2024 18:52:25 GMT

Hi I've been with sky since January never received the guaranteed speed so it always shows I have a fault and then advises me to run through the usual steps to try speed up and tells me there's no other problem guessing I have to learn to live with a slightly slower speed or switch at some point.

Anyway my issue right now is for a long time and more so In the last month I am being continually cut off and lights go red and im cut off between a couple of minutes to 15 minutes. It's happening over and over all day long. Can someone help me please? This is causing us issues with our work and aditionally loosing £ because of it.

Thank you

stats are

Router Statistics

System Up Time: 02:09:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 344232 600939 0 783 0 00:25:49 LAN Up 453946 238034 0 17960 22472 02:09:32 WLAN (2.4 GHz) Up 11392 0 0 504 0 02:07:39 WLAN (5 GHz) Up 102562 40581 0 435702 8500 02:07:32

Broadband Link Downstream Upstream Connection Speed 60660 kbps 18513 kbps Line Attenuation D1(6.3 dB) , D2(13.9 dB) , D3(23.8 dB) U0(0.1 dB) , U1(10.1 dB) , U2(16.5 dB) Noise Margin 5.9 dB 6.0 dB

Re: Internet keeps dropping help needed

Tom-W19 — Fri, 26 Apr 2024 09:07:39 GMT

Hi @Marc48

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping help needed

Lisa-P1987 — Sun, 28 Apr 2024 10:11:10 GMT

We are still looking to help you @Marc48 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks