topic Sky WiFi dropping out frequently in Broadband

Sky WiFi dropping out frequently

2786murphy — Sat, 27 Apr 2024 21:37:03 GMT

In the last fortnight my sky broadband has been dropping out, apps on sky not working, phones not working, I have to reset everything sometimes 3 times a day for it to resume! I do the line checker on sky and it says everything is fine!

Re: Sky WiFi dropping out frequently

Lisa-P1987 — Sun, 28 Apr 2024 10:13:08 GMT

Hi there @2786murphy , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky WiFi dropping out frequently

Bhupendra — Sun, 28 Apr 2024 11:02:41 GMT

I have moved to new address on 6th of April and broadband service change to my new address on 9th of April

I am finding lots of difficulties to watch glass tv content does not enough frequency to operate glass tv

what I find the service of the broadband are very slow in this area and it's not worth to have broadband service from you if you have solutions that tell me or I will switch to different providers

thanks

Re: Sky WiFi dropping out frequently

Lisa-P1987 — Tue, 30 Apr 2024 09:28:23 GMT

We are still looking to help you @2786murphy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks