topic Re: Slow upload speeds in Broadband

Slow upload speeds

tiggerc1 — Sat, 27 Apr 2024 13:58:03 GMT

Sky Broadband Superfast 35 - Download speeds are pretty much as promised however upload speeds which I was checking in order to use PlayStation Remote Play is a low 1.5 - 2.6mps. Phoned Sky Expert line yesterday and a replacement router was suggested with the expert suggesting that I should be getting somewhere between 7-9mps (I'd happily settle for 5). New router duly arrived today but stats are unchanged. Different Expert advised that since upload speed was in excess of 1.5mps there is nothing that can be done. Agreed with me that my only option to obtain an increase would be to change supplier. Before I start looking for a viable alternative - is this really the best that Sky can do??

Re: Slow upload speeds

cookiemonsteruk — Sat, 27 Apr 2024 14:02:14 GMT

@tiggerc1

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Also enter your full address in the wholesale checker and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Slow upload speeds

tiggerc1 — Sat, 27 Apr 2024 14:08:47 GMT

Hi, thanks for such a quick reply. Stats - further info to follow :

Router Statistics

System Up Time: 00:52:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 296691 399831 0 897 880 00:50:38 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 12266 86 0 9164 0 00:51:01 WLAN (5 GHz) Up 354362 255172 0 492637 23252 00:42:50

Broadband Link Downstream Upstream Connection Speed 39999 kbps 2027 kbps Line Attenuation D1(16.9 dB) , D2(51.1 dB) , D3(75.3 dB) U0(5.0 dB) , U1(50.3 dB) , U2(0.0 dB) Noise Margin 7.4 dB 6.0 dB

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Slow upload speeds

cookiemonsteruk — Sat, 27 Apr 2024 14:14:11 GMT

@tiggerc1

Its a tad slow but unfortunately isps might take action on upload speeds less than 1Mbps but that usually only entitles you to apply for a voucher

The table from the link i posted would give us more info on other products available

Re: Slow upload speeds

tiggerc1 — Sat, 27 Apr 2024 14:19:03 GMT

Hi, thanks very much for your help and confirming the earlier advice. Guess I'll test it then decide whether or not to change isp. Thanks again

Re: Slow upload speeds

TimmyBGood — Sat, 27 Apr 2024 15:19:16 GMT

@tiggerc1

Any other Openreach ISP would be using the same physical circuit, so you'd almost certainly have the same outbound speed limitation.

Re: Slow upload speeds

tiggerc1 — Sat, 27 Apr 2024 15:41:23 GMT

Thanks again, very disappointing especially when I can see from the text of my contract (taken out more than 18 months ago) that it states the minimum upload speed for my broadband line is 5.5mps with a maximum of 8.4mps and I'm getting nowhere close to either!

Re: Slow upload speeds

tiggerc1 — Wed, 01 May 2024 20:36:23 GMT

Apologies, forgot to attach this - does it suggest that another isp might do better?

Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low VDSL Range A (Clean)

55 40 8.6 6.4 35 Unavailable Available VDSL Range B (Impacted)

53.6 35 8.5 6 30 Unavailable Available G.fast Range A (Clean)

-- -- -- -- -- Unavailable -- G.fast Range B (Impacted)

-- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 15 -- 8 to 19 Available WBC ADSL2+ Annex M Up to 15 Up to 1.5 8 to 19 Available ADSL Max Up to 7.5 -- 6.5 to 8 Available Fixed Rate 2 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 15.0 -- 8.0 to 19.0 Available SOADSL Max Up to 7.5 -- 6.5 to 8.0 Available SOADSL Fixed Rate -- -- -- Available

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

Re: Slow upload speeds

Chrisee — Thu, 02 May 2024 06:24:47 GMT

@tiggerc1 the upload speed in the checker is whst Openreach expected your line to deliver while you know what it achieves in practice. If you switch to another isp using the same line the upload speed will be pretty much identical as its down to the line not the modem.

Switching only makes sense if you have cabelling for another network like Virgin Media in your road or another technology like mobile broadband or Starlink.

Re: Slow upload speeds

tiggerc1 — Thu, 02 May 2024 08:26:22 GMT

Thank you - guess it'll just have to be the long wait for full fibre to come to our village then!