topic Re: Broadband engineer - do i need him to come? in Broadband

Broadband engineer - do i need him to come?

Talia0 — Sat, 27 Apr 2024 12:26:19 GMT

I just bought sky wifi and I belive the engineer option is automatic unless I missed a button when applying. Do I need them to come? My last wifi was easy to connect and I did it all myself, is the sky broadband any different? If I press to cancel the engineer will it just make me reschedule or is it possible just to get the box sent alone?

THANK YOU

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 12:34:30 GMT

@Talia0

The area might have been upgraded to fttp. What are you on at the minute ?

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Broadband engineer - do i need him to come?

Talia0 — Sat, 27 Apr 2024 12:41:59 GMT

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 12:47:45 GMT

@Talia0

Wbc fttp shows full fibre is available

What speeds were you getting were you initially using a standard mastersocket? who were you with for broadband?

Re: Broadband engineer - do i need him to come?

Talia0 — Sat, 27 Apr 2024 12:48:09 GMT

Before I was with NowTV but since im moving flat im changing. I think I got the Ultrafast one? If its just a box that needs plugged in surely I can do it myself. I just dont want to risk cancelling just to have to reschedule or pay a fee

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 12:51:15 GMT

@Talia0

Was that table for the new address?

Is there a fibre box already in place at the new address

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 12:53:22 GMT

@Talia0

Ah, the notes make no mention of an existing ont so yes an engineer needs to attend to install a new ont.

Re: Broadband engineer - do i need him to come?

Talia0 — Sat, 27 Apr 2024 13:05:00 GMT

ah thats annoying booo

Thank you lots tho !!

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 13:11:13 GMT

@Talia0

Just to give you advance warning the mention of L2C indicates that a specialist crew using a cherrypicker may need to attend as they can't securely attach a ladder the the wall so this may extend the activation date . Prepare for an even bigger BOOO

Re: Broadband engineer - do i need him to come?

Talia0 — Sat, 27 Apr 2024 13:13:13 GMT

URGH

ahahahah thanks for the warning 😕

Re: Broadband engineer - do i need him to come?

cookiemonsteruk — Sat, 27 Apr 2024 13:17:15 GMT

@Talia0

Aye. Usually its because of cladding on walls which would not securely hold a ladder or its a listed building and openreach would not be allowed to bolt a ladder to the wall