topic Re: No internet in DY9 area in Broadband

No internet in DY9 area

MartyMc1 — Sat, 27 Apr 2024 10:11:16 GMT

Internet went down about 10:30AM

Re: No internet in DY9 area

cookiemonsteruk — Sat, 27 Apr 2024 10:16:37 GMT

@MartyMc1

Was it down yesterday as well

The graph below shows a contimuation of an outage from last night

https://istheservicedown.co.uk/status/sky/2636769-stourbridge-dudley-england-united-kingdom

You would need to call sky or we can escalate for you

Re: No internet in DY9 area

DavidBird — Sat, 27 Apr 2024 10:26:56 GMT

Stourbridge DY8, we lost Internet and phone lines just after 10.30am (27/04/2024)

Re: No internet in DY9 area

cookiemonsteruk — Sat, 27 Apr 2024 10:30:25 GMT

@DavidBird

No doubt the same outage as above . The same applies contacting sky would be quicker but we can also escalate to sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: No internet in DY9 area

MartyMc1 — Sat, 27 Apr 2024 10:31:14 GMT

Escalate it if you like.

Re: No internet in DY9 area

DavidBird — Sat, 27 Apr 2024 10:31:36 GMT

Hi, Sky have confirmed an outage in the area and that they are working on it.

Re: No internet in DY9 area

Davedoubledecks — Sat, 27 Apr 2024 10:34:01 GMT

Yes it's down in Cradley Heath B63 and with poor sky mobile internet speeds here I'm using my works Vodafone for internet access.

Broadband outage

Stann — Sat, 27 Apr 2024 10:40:49 GMT

There is a broadband outage in the west midlands area. What is the usual time for a broadband outage to be repaired, and who will be repairing it?

My broadband has been dropping in and out for about 10 days now, and now it's not working at all!

Is this a common problem?

Re: Broadband outage

cookiemonsteruk — Sat, 27 Apr 2024 10:44:30 GMT

@Stann

Are you in the Dudley/Stourbridge area . Sky are aware and the outage follows the same pattern as BT. I would imagine openreach are dealing with it as we speak

Re: No internet in DY9 area

cookiemonsteruk — Sat, 27 Apr 2024 10:51:54 GMT

@Stann

I have moved your post here with the rest of the Dudley/Stourbridge/Birmingham issues to keep you up to date

Re: Broadband outage

Stann — Sat, 27 Apr 2024 10:55:37 GMT

Yes I am near Stourbridge. Thank you for the swift response, and fingers crossed it will be up and running very quickly 🤞👍🏻

Internet down in DY9 yet again

MartyMc1 — Sun, 05 May 2024 17:04:22 GMT

Internet down in DY9 area...Again!!! Can you guys sort this out? Please escalate.

Re: Internet down in DY9 yet again

Chrisee — Sun, 05 May 2024 17:17:33 GMT

@MartyMc1 goven forum members are customers like yourself its unlikely. If your service is down give Sky a call as they cannot pick up,account details from a forum post.