topic Re: Wifi- pon light off in Broadband

Wifi- pon light off

AdrianLuk — Sat, 27 Apr 2024 09:43:16 GMT

Hello! I am being told my sky connection isn't set up properly and we have had no internet all week. I wonder if someone could help. Please see attached pictures for the set up I didn't think it had been unplugged or changed.

Re: Wifi- pon light off

Chrisee — Sat, 27 Apr 2024 10:00:27 GMT

@AdrianLuk it is nothing to do with your set up the red PON light means the ONT is not receiving a signal which is why your connection is down. It needs reporting to Sky so they can get Openreach to find the problem and sort it.

To help you do that I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wifi- pon light off

peter-marlow+1966 — Sat, 27 Apr 2024 10:09:58 GMT

By the looks of it the lead in the o,n, t look like they might be in the wrong way,my green ended lead is in the left hand side & the white ended 1 is in the right hand side, you photo show them the other way around try carefully switching them around see if that does anything, if not ring sky and ask for an engineer to visit

Re: Wifi- pon light off

peter-marlow+1966 — Sat, 27 Apr 2024 10:16:42 GMT

For get that my open reach o,n,t box is newer than yours so forget what I said sorry

Re: Wifi- pon light off

AdrianLuk — Sat, 27 Apr 2024 10:25:28 GMT

Thanks but they are in the right slots!

Re: Wifi- pon light off

AdrianLuk — Sat, 27 Apr 2024 10:25:56 GMT

Thanks very much

Re: Wifi- pon light off

TimmyBGood — Sat, 27 Apr 2024 10:46:40 GMT

@peter-marlow+1966

The optical jack is SC APC, not the RJ45 used by ethernet: there's no way to get those connections in the 'wrong' socket as they just won't fit. The white connection is the power supply over a barrel plug and also impossible to get wrong.

Re: Wifi- pon light off

peter-marlow+1966 — Sat, 27 Apr 2024 12:30:52 GMT

I did say my box is different to your one, open reach installed my o, n,t box in January of this year and looks like it might be a newer one to yours as my power lead is on the left of my box ethernet cable is in the middle and the fibre optic cable is on the right, sky gigafast broadband

Re: Wifi- pon light off

peter-marlow+1966 — Sat, 27 Apr 2024 13:39:41 GMT

This is my o,n, t that's why I got confused with the leads