topic Re: Not connected in Broadband

Not connected

Kazbee03 — Fri, 26 Apr 2024 20:19:38 GMT

My sky Q saying not connected and can't connect to the hub but your checker is saying everyth is ok

Re: Not connected

albur53 — Fri, 26 Apr 2024 22:17:15 GMT

Pretty much every night this week my internet has stopped .. on modem I have from left to right

Green , no light, green, amber .

Would be be good if you could sort out . I've tried power off and on several times but nothing happening. Internet is normally okay in morning .

Re: Not connected

Chrisee — Sat, 27 Apr 2024 06:37:06 GMT

Posts in the forum cannot be picked up and actioned by Sky.

@Kazbee03 if a simple reboot of the Q box and folowing the on screen instructions does not restore the connection give Sky a call.

@albur53 the leds indicate your hub has lost connection to the exchange. If the connection is still down ie tge internet light is still not showing green run the connection test in the My Sky app - ignore the last result and click to run the test again - if that doesn't tell yountherecisca known issue affecting your line give Sky a call.