topic Re: Slow speed in Broadband https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629187#M391516 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768591">@d29293jdjdjd</a>&nbsp;You would only be eligible for one month's refund if your line access speed(not download speed) is below the guaranteed amount for 3 consecutive days, being slow for one day doesn't count.</P><P>&nbsp;</P><P>Also please be aware you are not speaking to Sky here, the forum is mainly customer to customer support.&nbsp;</P> Sat, 27 Apr 2024 05:34:59 GMT daveNOS 2024-04-27T05:34:59Z Slow speed https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629158#M391509 <P>The speed is only 35 tonight. I pay for much more. What's happening? Are you going to give me this month free as per contract?</P> Fri, 26 Apr 2024 22:25:54 GMT https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629158#M391509 d29293jdjdjd 2024-04-26T22:25:54Z Re: Slow speed https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629187#M391516 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768591">@d29293jdjdjd</a>&nbsp;You would only be eligible for one month's refund if your line access speed(not download speed) is below the guaranteed amount for 3 consecutive days, being slow for one day doesn't count.</P><P>&nbsp;</P><P>Also please be aware you are not speaking to Sky here, the forum is mainly customer to customer support.&nbsp;</P> Sat, 27 Apr 2024 05:34:59 GMT https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629187#M391516 daveNOS 2024-04-27T05:34:59Z Re: Slow speed https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629214#M391530 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3768591">@d29293jdjdjd</a>&nbsp;if you post your hub's connection stats forum members can advise see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Sat, 27 Apr 2024 06:43:59 GMT https://helpforum.sky.com/t5/Broadband/Slow-speed/m-p/4629214#M391530 Chrisee 2024-04-27T06:43:59Z