Internet dropping in and out

Linda43 — Mon, 29 Apr 2024 08:35:19 GMT

For the past week or so the router's internet and voice have been turning amber, cutting off internet for a few minutes at a time. Here's the recent activity log and router stats:

17:09:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:09:59 syslog: TR69: Connect to Production ACS
17:09:59 syslog: TR69: Connection to ACS Complete
17:10:03 syslog: Voice Configured
17:10:05 syslog: TR69: Close ACS Connection
17:10:07 syslog: Voice Initialized
17:10:07 syslog: Voice Connecting
17:10:07 syslog: Voice HARDENING
17:10:08 syslog: Voice Connected
17:10:08 syslog: Voice Disconnected
17:10:13 syslog: Voice DeInitialized
17:10:16 syslog: Voice Configured
17:10:20 syslog: Voice Initialized
17:10:20 syslog: Voice Connecting
17:10:21 syslog: Voice Connected
17:20:32 syslog: ptm0.1 - WAN link DOWN.
17:20:32 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:20:35 syslog: Clear IP addresses. IP connection DOWN.
17:20:37 syslog: Voice IP Connection Down
17:20:37 syslog: [ 767.392000] Line 0: xDSL link down
17:20:37 syslog: [ 770.213000] Line 0: xDSL G.994 training
17:20:38 syslog: sky dhcpc client (v0.0.1) started
17:20:40 syslog: Voice Disconnected
17:21:02 syslog: [ 784.213000] Line 0: VDSL G.993 started
17:21:02 syslog: [ 796.213000] Line 0: VDSL G.993 channel analysis
17:21:02 syslog: [ 797.094000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:21:02 syslog: [ 797.094000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:21:04 syslog: sky dhcpc client (v0.0.1) started
17:21:43 syslog: ptm0.1 - WAN link UP.
17:21:43 syslog: Received valid DHCP lease from server. Connection UP.
17:21:43 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:21:53 syslog: WAN IPV6 UP
17:21:53 syslog: Voice IP Connection Up:

(removed)

17:21:53 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:21:55 syslog: Voice Configured
17:21:59 syslog: Voice Initialized
17:21:59 syslog: Voice Connecting
17:22:00 syslog: Voice Connected
17:36:33 syslog: ptm0.1 - WAN link DOWN.
17:36:33 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:36:36 syslog: Clear IP addresses. IP connection DOWN.
17:36:37 syslog: Voice IP Connection Down
17:36:37 syslog: [ 1724.175000] Line 0: xDSL link down
17:36:37 syslog: [ 1727.219000] Line 0: xDSL G.994 training
17:36:39 syslog: sky dhcpc client (v0.0.1) started
17:36:41 syslog: Voice Disconnected
17:37:03 syslog: [ 1741.219000] Line 0: VDSL G.993 started
17:37:03 syslog: [ 1753.219000] Line 0: VDSL G.993 channel analysis
17:37:03 syslog: [ 1753.899000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:37:03 syslog: [ 1753.899000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:37:05 syslog: sky dhcpc client (v0.0.1) started
17:37:39 syslog: ptm0.1 - WAN link UP.
17:37:39 syslog: Received valid DHCP lease from server. Connection UP.
17:37:39 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:37:50 syslog: WAN IPV6 UP
17:37:50 syslog: Voice IP Connection Up:

(removed)

17:37:50 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)

17:37:51 syslog: Voice Configured
17:37:55 syslog: Voice Initialized
17:37:55 syslog: Voice Connecting
17:37:56 syslog: Voice Connected
17:48:57 syslog: TR69: Connect to Production ACS
17:48:57 syslog: TR69: Connection to ACS Complete
17:49:07 syslog: TR69: Close ACS Connection
17:49:18 syslog: TR69: Connect to Production ACS
17:49:18 syslog: TR69: Connection to ACS Complete
17:49:26 syslog: TR69: Close ACS Connection
17:50:33 syslog: ptm0.1 - WAN link DOWN.
17:50:33 syslog: DHCP lease invalid(WANoE). Connection DOWN.
17:50:37 syslog: Clear IP addresses. IP connection DOWN.
17:50:38 syslog: Voice IP Connection Down
17:50:38 syslog: [ 2562.158000] Line 0: xDSL link down
17:50:38 syslog: [ 2565.223000] Line 0: xDSL G.994 training
17:50:40 syslog: sky dhcpc client (v0.0.1) started
17:50:42 syslog: Voice Disconnected
17:51:03 syslog: [ 2579.223000] Line 0: VDSL G.993 started
17:51:03 syslog: [ 2591.224000] Line 0: VDSL G.993 channel analysis
17:51:03 syslog: [ 2591.689000] Line 0: VDSL2 link up, Bearer 0, us=6000, ds=49000
17:51:03 syslog: [ 2591.689000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
17:51:05 syslog: sky dhcpc client (v0.0.1) started

Tried using the service checker but that claims there's no issues with the internet or the broadband, but the internet is going down every 30-45 minutes (if even that!). Tried restarting the router multiple times and that didn't help. Not sure what else I can do here.

Moderator note: Removed personal/identifiable details

Re: Internet dropping in and out

jamesn123 — Tue, 30 Apr 2024 11:31:35 GMT

Hi @Linda43
Your router stats show a line issue so you'll need to report it to Sky. The best way to do this would be via phone so they can send an engineer out to you.

topic Internet dropping in and out in Broadband

Internet dropping in and out

Re: Internet dropping in and out