topic Wfi/broadband drop out in Broadband

Wfi/broadband drop out

dalewood — Fri, 26 Apr 2024 13:22:37 GMT

For a while now I have had problems with WiFi and broadband connections dropping out this affects my sky Q and cameras it happens mainly at night but sometimes during the day is there a problem with my equipment as when I do service check it says everything good obviously not is anyone else having these problems

Re: Wfi/broadband drop out

Highlinder — Fri, 26 Apr 2024 18:07:33 GMT

@dalewood Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Wfi/broadband drop out

Paulg47 — Fri, 26 Apr 2024 19:43:34 GMT

We have the same issue we run the test as said in here and all comes back OK we have a firestick and do a speed test on there and it comes back at 2.54 mbps it is also the same on a external speed test app . Restarting the hub doesn't work as well as my sky box's loose connection as well

Re: Wfi/broadband drop out

clivehodgkinson — Wed, 03 Jul 2024 12:09:03 GMT

In morning No wfi and yet in settings it shows wfi and ticked with two/ three bars . This tends to happen throughout day wfi comes and goes. Using lap top then no wfi same with tv with mini boxes only been happening for four weeks . Open reach did not cure this issue