topic Re: No connection in Broadband

No connection

Bella11081 — Fri, 26 Apr 2024 09:45:46 GMT

After trying to restart router. Unplugging this, unplugging that. Still no connection almost 12 hours later.
no number to call to speak to a person?

tried the online thing. Says there's an issue so, tested it and then it says everything ok??? It's not.
many ideas please

Re: No connection

Tanaka — Fri, 26 Apr 2024 10:16:34 GMT

I am having the same issue, I received a text saying the Internet is already active but after connecting the router the was no connection. I even thought I was doing something wrong until I ran out of patience.

Re: No connection

ChrisC113 — Fri, 26 Apr 2024 10:23:45 GMT

Same for me. Internet worked this morning, but been down for an hour now. The app says everything is fine. This happened about a month again and took 3 days to start working again

Re: No connection

Tanaka — Fri, 26 Apr 2024 10:36:37 GMT

So it's safe to say it's a network problem right?

Re: No connection

Bella11081 — Fri, 26 Apr 2024 10:37:30 GMT

I've rang and been cut off 3 times now.
finally managed a full phone call. New router and micro filter is apparently my fix. I'm so frustrated. Each call I had to go through the same stuff. Drained. Thanks sky 👍🏻