topic Re: No connection in Broadband

No connection

PaulVinz — Tue, 23 Apr 2024 20:55:21 GMT

It has been nearly an hour since our connection dropped off. I used the connection checker on the app and it keeps saying everything is fine. I have switch the hub off and on couple times already to get it back to work but still no connection at all. Very frustrating. For the past couple days we have been experiencing connection issues but it usually lasts for only a few minutes but today it has already been almost an hour!

Re: No connection

Greenfingers001 — Wed, 24 Apr 2024 08:58:22 GMT

Hi there @PaulVinz , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No connection

Addie15 — Fri, 26 Apr 2024 08:58:32 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.