Sporadic Poor WiFi Signal

THutch58 — Thu, 25 Apr 2024 08:52:06 GMT

Over the last few weeks the WiFi connection between the Sky Hub and multiple devices breaks. The Wifi is then either no longer detectable on some devices or is unable to connect on others citing poor WiFi signal and / or authentication issues. This seems to happen once or twice per day, the only way of resolving is to turn the power off and back on (not the reset button, this doesn't work). The only light that actually looks on is the Internet light and I have had no issues with my device connected via Ethernet.

Distance from the router is not an issue by the way, as I said this issue has arisen in the last few weeks, we've had this setup for years without issue.

Re: Sporadic Poor WiFi Signal

Addie15 — Fri, 26 Apr 2024 07:49:31 GMT

Hi there, @THutch58. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Sporadic Poor WiFi Signal in Broadband

Sporadic Poor WiFi Signal

Re: Sporadic Poor WiFi Signal