topic Re: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation in Broadband

Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

webtech — Thu, 25 Apr 2024 11:16:54 GMT

We currently have Sky Ultrafast 1 (145Mb) broadband and are thinking of upgrading to either Ultrafast Plus (500 mb) or possibly Gigafast (900 Mb). Daft question but what does the upgrade involve? As we have already have a fibre cable to the premises (i.e. a cable from telephone pole outside to the house) does the installation simply involve receiving a new router? Or does the engineer have to upgrade the existing fibre cable from the pole to the house so it can run the faster speeds? Reason for asking is that we are currently having work done to the outside of the house so would be awkward for the Openreach engineer to go up ladder at the moment to install a new line. Many thanks

PRe: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

peter-marlow+1966 — Thu, 25 Apr 2024 11:43:13 GMT

Just a phone call to sky

PRe: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

peter-marlow+1966 — Thu, 25 Apr 2024 11:43:55 GMT

Just a phone call to sky I did it

Re: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

Highlinder — Thu, 25 Apr 2024 11:47:17 GMT

@webtech If you are looking for a higher speed with your broadband then all you do is order it and Sky will just change you speed and package as you are already on ultrafast 1 there is no need for engineers to come out and unless you are ordering Sky Broadband Max then the router you have will do the job just the same.

Re: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

peter-marlow+1966 — Thu, 25 Apr 2024 11:54:15 GMT

Or use the my sky app to upgrade your broadband

Re: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

TimmyBGood — Thu, 25 Apr 2024 12:42:19 GMT

@webtech

Ultrafast 1 can be delivered over either FTTP (optical) or G.fast (copper). If your current connection has an Openreach ONT ('fibre modem' with LEDs) in addition to the Sky Hub then you've already got FTTP capable of 500Mbs and Gigabit service.

If your Hub plugs into an Openreach master socket then it's G.fast, and would need completely replacing.

Re: Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

webtech — Thu, 25 Apr 2024 18:48:26 GMT

Thanks for everyone's replies