topic Re: Sky Broadband Sheild - come back when activated in Broadband

Sky Broadband Sheild - come back when activated

GmanEG73 — Thu, 25 Apr 2024 10:22:59 GMT

Hi, my Sky Broadband Shield is greyed out and showing 'Come back when your Sky broadband is activated'.

It's been fine for past 18 months, just checked it as my 3CX app is being blocked when working from home - this has been fine for months (since I added it in as an 'accepted service'.

How do I get this activated again?

thanks!

Re: Sky Broadband Sheild - come back when activated

caesarome — Thu, 25 Apr 2024 10:47:29 GMT

@GmanEG73 wrote:

Hi, my Sky Broadband Shield is greyed out and showing 'Come back when your Sky broadband is activated'.

@GmanEG73

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky Broadband Sheild - come back when activated

Greenfingers001 — Thu, 25 Apr 2024 10:56:38 GMT

Thanks for escalating this. We’ve sent @GmanEG73 an invite to chat.

Re: Sky Broadband Sheild - come back when activated

Lisa-P1987 — Sat, 27 Apr 2024 10:43:15 GMT

We are still looking to help you @GmanEG73 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks