topic Re: Sky Max Hub - Additional Pods in Broadband

Sky Max Hub - Additional Pods

Ross39 — Thu, 11 Apr 2024 18:07:54 GMT

New Hub arrived today. I was under the impression that it came with pods to boost the WiFi signal. How would I go about obtaining these as none arrived with the hub itself.

Re: Sky Max Hub - Additional Pods

TimmyBGood — Thu, 11 Apr 2024 18:26:35 GMT

@Ross39

No pods are shipped with the Hub. One is claimable following a telephone diagnosis under the terms of the Enhanced Wall to Wall WiFi Guarantee, with up to two more potentially installed during a wireless engineer visit.

Typically Sky will insist the Hub is in use for 14 days before the Guarantee is claimed.

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Sky Max Hub - Additional Pods

Ross39 — Wed, 24 Apr 2024 21:37:34 GMT

Do you know how I would contact sky to get one of these pods? The speed in one of our rooms is around 5 - 9 mbs.

Thanks.

Re: Sky Max Hub - Additional Pods

Chrisee — Thu, 25 Apr 2024 06:06:49 GMT

@Ross39 give them a call if you have a phone connected to the hub dial 150 for a free call. Otherwise you can dind a number starting 03 by following the links under contact us at the base of the forum pages.