https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627361#M391080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035510">@Rachid</a>&nbsp; What happens when you click on the red banner saying let's take a look?</P> Wed, 24 Apr 2024 19:20:12 GMT Highlinder 2024-04-24T19:20:12Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627275#M391052 <P>Hello, my broadband has not been working since yesterday and I have tried everything on the website as well as resetting and rebooting the device. The internet dot is not on but the power and wifi ones are on is there anything that can be done? Because online when checking with IP address it says that the broadband is disconnected</P> Wed, 24 Apr 2024 17:40:45 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627275#M391052 Rachid 2024-04-24T17:40:45Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627310#M391056 <P>Have you run the broadband line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> Wed, 24 Apr 2024 18:29:39 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627310#M391056 caesarome 2024-04-24T18:29:39Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627348#M391071 <P>Yes I have and these were the results. The broadband is just not available for some reason even though i've tried everything and checked that everything was paid for etc it still seems like it is not working&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1027.jpeg" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/99470i0F2BDCC6AB6AC92D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1027.jpeg" alt="IMG_1027.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1028.jpeg" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/99471iB090874C1CF28388/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1028.jpeg" alt="IMG_1028.jpeg" /></span></P> Wed, 24 Apr 2024 18:53:45 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627348#M391071 Rachid 2024-04-24T18:53:45Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627361#M391080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035510">@Rachid</a>&nbsp; What happens when you click on the red banner saying let's take a look?</P> Wed, 24 Apr 2024 19:20:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4627361#M391080 Highlinder 2024-04-24T19:20:12Z