topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

NickShort474 — Tue, 23 Apr 2024 16:32:00 GMT

Recently my broadband keeps dropping out, then re-connecting. I am not using the sky provided hub as I have been with sky for so long that the hub I had was just so old. I am using a TP-Link Archer VR600.

I was able to get into the router and get these details:

Also even whenn I am connected I am not getting the 63Mbps speed prmoised, I'm only getting:

Any help or ideas would be appreciated, or maybe I just need to ring up and get an enginner out?

Many Thanks

Nick

Re: Broadband keeps dropping out

cookiemonsteruk — Tue, 23 Apr 2024 16:35:21 GMT

@NickShort474

High noise margin and a load of errors on downstream. Definitely looks like a bad fault but sky does need you to use their hub to diagnose the fault

Re: Broadband keeps dropping out

jamesn123 — Tue, 23 Apr 2024 17:32:09 GMT

@NickShort474

As @cookiemonsteruk has said you have a line fault, however Sky likely wont book you an engineer until you plug the Sky hub back in so their tools can identify it

Re: Broadband keeps dropping out

NickShort474 — Wed, 24 Apr 2024 18:47:30 GMT

Many thanks for the swift replies, I really appreciate the help, I have plugged old hub back in and these are the statistics:

Does this still show that the probelm is on the line? And if so how do I go about booking an engineer?

Many Thanks

Nick

Re: Broadband keeps dropping out

cookiemonsteruk — Wed, 24 Apr 2024 18:48:41 GMT

@NickShort474

Just moderated the image which shows a dire line fault made worse by using the obsolete sky sr102 router

However both routers do pretty much say the same

Re: Broadband keeps dropping out

cookiemonsteruk — Wed, 24 Apr 2024 18:53:00 GMT

@NickShort474

Quickest way would be to call sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

If you are having issues get back to us for escalation

Re: Broadband keeps dropping out

NickShort474 — Wed, 24 Apr 2024 19:04:47 GMT

Thanks so much for the help guys, really appreciate it. Will get onto sky and get it sorted.

Re: Broadband keeps dropping out

cookiemonsteruk — Wed, 24 Apr 2024 19:07:50 GMT

@NickShort474

Your line attenuations suggest you should get 80Mbps whilst the ds noise margins are off the chart . Internal or external sky should book an engineer for you

Re: Broadband keeps dropping out

Chez22 — Sat, 06 Jul 2024 12:19:53 GMT

I saw from this post the statistics but I cannot find them this is all I get where do I get them from please

Re: Broadband keeps dropping out

jamesn123 — Tue, 09 Jul 2024 13:49:25 GMT

@Chez22

At the bottom of that page

Re: Broadband keeps dropping out

Par17001299 — Tue, 03 Sep 2024 04:55:48 GMT

I'm having issues with my sky hub as it keeps losing internet, I have had a sky engineer out to have a look who said it was to do with open reach so he booked an engineer to come out, they attended and said that it was an issue with the line inside the house and replaced it, however not even 2 months down the line I'm having the same issues, I can't watch anything as I lose internet connection every minute or so and this is now getting frustrating as I can't access anything I need access to for work, any ideas on what is going on?