topic Re: HUB EQUIMENT RETURN in Broadband

HUB EQUIMENT RETURN

MATTHEWOR — Wed, 24 Apr 2024 14:21:57 GMT

I have recently rented out my apartment and so cancelled my sky broadband. as the sky setup in the flat was good, i advised my tenant to also go with sky and use the same equipment - which she did. Now i am being asked to return the equipment or pay £53 - even though the old equipment is still being used (including a booster which is needed in the flat) - and it makes sense for her to keep it...

Re: HUB EQUIMENT RETURN

SKY1992bf — Wed, 24 Apr 2024 14:25:41 GMT

@MATTHEWOR The fact you cancelled your subscription means that the equipment needs returning

The tenant would have received new equipment as part of their order to use

Re: HUB EQUIMENT RETURN

Daniel0210 — Wed, 24 Apr 2024 14:29:09 GMT

@MATTHEWOR

That's correct. The router is loaned to you and non return will cost you. Your tenant should have been sent their own equipment.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: HUB EQUIMENT RETURN

Highlinder — Thu, 25 Apr 2024 08:36:06 GMT

@MATTHEWOR It is not your equipment and as you have cancelled you need to return as asked by Sky or incurr the non-return charge. If your new tenant had went with Sky they should have been sent their own equipment.

Re: HUB EQUIMENT RETURN

Piotr77 — Sun, 04 Aug 2024 13:11:21 GMT

I have the trancking info for my returned equipment.
Do sky send me anything to confirm they have got it? I can see on the tracking its showing delivered and signed for.
i just dont trust sky.

Re: HUB EQUIMENT RETURN

SKY1992bf — Sun, 04 Aug 2024 13:17:31 GMT

@Piotr77 wrote:
I have the trancking info for my returned equipment.
Do sky send me anything to confirm they have got it? I can see on the tracking its showing delivered and signed for.
i just dont trust sky.

@Piotr77 no sky don't send confirmation of delivery, just keep the tracking receipt very safe and indefinitely (do not post it on the forum), that way if they do apply non return fees you can post back here and we can get you some help to retrieve the fees