topic Re: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor in Broadband https://helpforum.sky.com/t5/Broadband/Don-t-have-WiFi-signal-on-2nd-floor-sky-broadband-device-with-ONT-are-on-ground-floor/m-p/4626880#M390956 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035150">@TanmayGupta</a>&nbsp;</P> <P>Arranging an ONT move can be challenging as Openreach are reluctant to do the work and an ONT cannot be placed in every location. Additionally the relocation service is a chargeable&nbsp;service.&nbsp;</P> <P>&nbsp;</P> <P>What might be better for you to do is to run a long ethernet cable from the ONT and move just your Sky router</P> Wed, 24 Apr 2024 11:01:33 GMT jamesn123 2024-04-24T11:01:33Z Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor https://helpforum.sky.com/t5/Broadband/Don-t-have-WiFi-signal-on-2nd-floor-sky-broadband-device-with-ONT-are-on-ground-floor/m-p/4626864#M390947 I have got NOW full fibre 100mbps broadband activated last week in my house which is serviced by Sky. I am facing issue with WiFi signal on 2nd floor as there is no signal. Can I get this resolved by moving the ONT and sky broadband router to 1st floor? If yes, would Sky engineer help me with this ? Wed, 24 Apr 2024 10:50:47 GMT https://helpforum.sky.com/t5/Broadband/Don-t-have-WiFi-signal-on-2nd-floor-sky-broadband-device-with-ONT-are-on-ground-floor/m-p/4626864#M390947 TanmayGupta 2024-04-24T10:50:47Z Re: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor https://helpforum.sky.com/t5/Broadband/Don-t-have-WiFi-signal-on-2nd-floor-sky-broadband-device-with-ONT-are-on-ground-floor/m-p/4626880#M390956 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4035150">@TanmayGupta</a>&nbsp;</P> <P>Arranging an ONT move can be challenging as Openreach are reluctant to do the work and an ONT cannot be placed in every location. Additionally the relocation service is a chargeable&nbsp;service.&nbsp;</P> <P>&nbsp;</P> <P>What might be better for you to do is to run a long ethernet cable from the ONT and move just your Sky router</P> Wed, 24 Apr 2024 11:01:33 GMT https://helpforum.sky.com/t5/Broadband/Don-t-have-WiFi-signal-on-2nd-floor-sky-broadband-device-with-ONT-are-on-ground-floor/m-p/4626880#M390956 jamesn123 2024-04-24T11:01:33Z