topic Re: My sky WiFi keeps turning it self off in Broadband

My sky WiFi keeps turning it self off

Littletony — Tue, 23 Apr 2024 17:35:30 GMT

My internet keeps turning red the my lights on my sky router keeps going of then back on

Re: My sky WiFi keeps turning it self off

Highlinder — Wed, 24 Apr 2024 10:27:21 GMT

@Littletony Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: My sky WiFi keeps turning it self off

Littletony — Wed, 24 Apr 2024 10:29:10 GMT

I have run a test by my sky app come up every think fine

Re: My sky WiFi keeps turning it self off

Highlinder — Wed, 24 Apr 2024 10:44:35 GMT

@Littletony Are you running this while this issue is happening?

Re: My sky WiFi keeps turning it self off

Littletony — Wed, 24 Apr 2024 10:49:05 GMT

Yes I am still no fault found I sometimes lose lol my lights on my box has well

Re: My sky WiFi keeps turning it self off

Highlinder — Wed, 24 Apr 2024 10:57:18 GMT

@Littletony I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147