topic Re: Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed th... in Broadband

Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed the WSP r

FryK — Wed, 24 Apr 2024 07:08:35 GMT

Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed the WSP reset a number of times. I powered the box down overnight, my WiFi is fine with all other devices, and Sky are saying there isn’t an issue in our area, so logically it must be the box (which I’ve had for a number of years now). Can you help please as I’m paying for a product/service that isn’t working.

Re: Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed the W

Chrisee — Wed, 24 Apr 2024 07:18:55 GMT

@FryK Sky cannot link a forum post to an account so you will have to report the issue to them. To make that easy I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed th...

Greenfingers001 — Wed, 24 Apr 2024 08:54:47 GMT

Thanks for escalating this. We’ve sent @FryK an invite to chat.

Re: Hi Sky, my Sky Q Box isn’t receiving internet and hasn’t done for 24 hours. I’ve completed th...

FryK — Thu, 25 Apr 2024 16:55:55 GMT

Hi there,

may thanks for eacalating.

I spoke to someone via phone and they have arranged for an engineer to coke out as their tests indicate that tye box is faulty. Hopefully all will be resolved soon.

Many thanks again. 🙂