topic Re: Parental controls in Broadband

Parental controls

RichardP19a — Tue, 23 Apr 2024 17:03:26 GMT

The parental controls are not showing in the MySky app. Can anyone help?

Re: Parental controls

TimmyBGood — Tue, 23 Apr 2024 17:17:10 GMT

@RichardP19a

Do you subscribe to WiFi Max and have the white Max Hub in use?

Re: Parental controls

RichardP19a — Tue, 23 Apr 2024 17:47:57 GMT

Yes, all set up today.

Re: Parental controls

TimmyBGood — Tue, 23 Apr 2024 18:07:16 GMT

@RichardP19a

Unfortunately it's not unknown for the app to be slow in populating with the relevant tab(s)

Re: Parental controls

RichardP19a — Tue, 23 Apr 2024 18:22:27 GMT

How long does it take as a rule?

Wondering how long to wait before flagging it to tech support

Re: Parental controls

TimmyBGood — Tue, 23 Apr 2024 18:44:44 GMT

@RichardP19a

I'd suggest leaving it until at least tomorrow morning.

Re: Parental controls

Elli — Tue, 23 Apr 2024 20:13:53 GMT

I changed over to sky max hub on 17th April and I'm still waiting for the new settings. Been checking everyday and nothing yet. I need to lower my WiFi security level so I can play on my console.