topic RING video images in Broadband

RING video images

Ironside2 — Tue, 23 Apr 2024 16:33:39 GMT

Front door video bell and rear camera images are breaking up in the last two weeks but were OK before. I have changed nothing at all . I suspect Sky wifi speed slowing down. Can't think of anything else.

Re: RING video images

jamesn123 — Tue, 23 Apr 2024 17:31:11 GMT

Hi @Ironside2

It is possible that the WiFi environment around you has changed which is causing the range to be lower or the speed at those far points where your cameras are to be lower.

Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: RING video images

Ironside2 — Wed, 24 Apr 2024 05:34:19 GMT

@jamesn123 How do I send you my router stats when I am warned by Sky not to send personal details or Sky Account info which is would be avialble to the public?

Re: RING video images

jamesn123 — Wed, 24 Apr 2024 10:38:09 GMT

@Ironside2

The link tells you how to obtain your Sky router stats, once you have got to them take a screenshot and then post it as an image on the forum. Dont worry there is zero personal or identifiable information contained within your router stats.

Re: RING video images

Ironside2 — Thu, 25 Apr 2024 06:29:22 GMT

Re: RING video images

Chrisee — Thu, 25 Apr 2024 06:37:37 GMT

@Ironside2 the connection stats are accessed in a window that openns from a link at the bottom right on that page.

Re: RING video images

Ironside2 — Thu, 25 Apr 2024 07:05:11 GMT

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYQULJG

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

Devices connected to your home network

Device Name MAC Address UNKNOWN 02:0f:b5:d0:51:32 UNKNOWN 5c:e9:31:5a:a0:27 RingStickUpCam-f6 02:0f:b5:41:28:f6 UNKNOWN 02:0f:b5:7f:cb:68 ESP_32057C 70:03:9f:32:05:7c ESP_263884 70:03:9f:26:38:84 UNKNOWN 64:ff:0a:ea:07:d6 UNKNOWN 38:f7:3d:49:db:03 SKY+HD 78:3e:53:7f:97:62 SKY+HD 78:3e:53:5c:94:7a UNKNOWN 3c:9e:c7:4a:a6:29