topic Re: Can't access Broadband Shield in Broadband

Can't access Broadband Shield

JamieBeel — Tue, 23 Apr 2024 09:59:14 GMT

I have had a new hub now for around 3-4 weeks and i still can't access 'broadband shield' to update and change the online broadband settings.

I continue to get the error message below:

"We’re sorry - there has been a problem"

I have tried on both laptop and phone but no success. Any ideas/Suggestions?

Re: Can't access Broadband Shield

jamesn123 — Tue, 23 Apr 2024 10:01:20 GMT

@JamieBeel

You'll need to call Sky to get it sorted on their end.

Re: Can't access Broadband Shield

Chrisee — Tue, 23 Apr 2024 10:02:15 GMT

@JamieBeel only the account holders Sky id can change the settings on Broadband Shield. If you are certain you are using the correct id to log in give Sky a call as they will havecto sort your account permisioons.