topic Re: Broadband issues in Broadband

Broadband issues

David2003 — Mon, 22 Apr 2024 21:07:10 GMT

Since I received a letter informing me my monthly charge for Broadband was increasing but so was

my speed - I have had nothing but problems.

Even devices connected to the router are slow or buffering. Speed test says 66mbps, but I can't even watch netflix. Ran diagnostics and says everything is fine, but it isn't. Reset router, no difference.

My son is also getting intermittent or no broadband in his room, despite using a sky WiFi extender. He is using his phones internet as a hot-spot frequently, so I'm double paying!!

Overall - Not happy at all with whatever has happened and paying more for a deteriorated service. Regards

David

Re: Broadband issues

Greenfingers001 — Tue, 23 Apr 2024 09:09:25 GMT

Hi there @David2003 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues

jamesn123 — Tue, 23 Apr 2024 09:15:47 GMT

Hi @David2003 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Broadband issues

Lisa-P1987 — Thu, 25 Apr 2024 08:21:49 GMT

We are still looking to help you @David2003 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband issues

David2003 — Thu, 25 Apr 2024 08:54:44 GMT

Hi,

I never got a notifaction to join chat.

Thanks