topic Re: Unable to access sky talk shield in Broadband

Unable to access sky talk shield

audray — Tue, 23 Apr 2024 09:04:17 GMT

For well over a week now I have been unable to access this . I have numbers getting through and cannot add or view. Help please if possible

Re: Unable to access sky talk shield

cookiemonsteruk — Tue, 23 Apr 2024 09:10:09 GMT

@audray

Have you ever had talk shield working ?

Could you dial 17070 and tell use do you get a welcome to sky message or a generic your number is defined as .... message

Re: Unable to access sky talk shield

audray — Tue, 23 Apr 2024 18:37:11 GMT

Thank you , I get a welcome to sky message . I've had sky talk shield working with no issues for a few years now . Suddenly this week a random number got through without the shield which made me check and now I can add any numbers it won't even open sky shield

Re: Unable to access sky talk shield

cookiemonsteruk — Tue, 23 Apr 2024 18:42:13 GMT

@audray

It would be quicker to call sky to check talk shield status

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

However we can escalate it to sky but they may not get back to you until tomorrow via an online chat

Re: Unable to access sky talk shield

audray — Tue, 23 Apr 2024 18:43:22 GMT

Tomorrow would be ok thank you though looking through it seems to be a common problem

Re: Unable to access sky talk shield

cookiemonsteruk — Tue, 23 Apr 2024 18:49:13 GMT

@audray

Please keep an eye on the forum whilst logged in using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite red and blue chat bubble. When the red/blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Unable to access sky talk shield

Greenfingers001 — Wed, 24 Apr 2024 08:33:43 GMT

Thanks for escalating this. We’ve sent @audray an invite to chat.