topic Re: No internett in Broadband

No internett

Suzylane — Sat, 20 Apr 2024 15:58:25 GMT

I have been having problems for a week now, no Internet. It is saying I'm connected to WiFi without Internet I have followed the steps as you have advised in an attempt to rectify it but nothing has worked. It has been unplugged completely several time but no difference I have 3 green lights on the front of my box

Re: No internett

Highlinder — Sat, 20 Apr 2024 17:23:51 GMT

@Suzylane Which router do you have from the link below, follow from the router you have to what lights are on the router to the possible issues that you are having.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: No internett

Suzylane — Sat, 20 Apr 2024 17:33:33 GMT

I've followed all instructions for my router that Sky have given, still no Internet

All lights are green on the front of router

Re: No internett

Highlinder — Sat, 20 Apr 2024 17:43:24 GMT

@Suzylane I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internett

Lisa-P1987 — Sun, 21 Apr 2024 07:19:43 GMT

Thanks for escalating this. We’ve sent @Suzylane an invite to chat.

Re: No internett

Lisa-P1987 — Tue, 23 Apr 2024 08:20:57 GMT

We are still looking to help you @Suzylane . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks