topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

Bccc — Sat, 20 Apr 2024 08:39:23 GMT

The past three days the broadband keep dropping out. I reset the router each time. This works for a few hours and then it drops out again. Others have a similar issue.

Re: Broadband keeps dropping out

Highlinder — Sat, 20 Apr 2024 17:45:20 GMT

@Bccc Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband keeps dropping out

Bccc — Sat, 20 Apr 2024 20:44:21 GMT

Hello there

I've done that. Four times. This started yesterday and continues every few hours including today. I have to reset the router each time.
The app says there is nothing wrong. Except when I go to it during the router outage. Then it says Sky is having "technical difficulties".

Re: Broadband keeps dropping out

User10 — Sat, 20 Apr 2024 21:15:56 GMT

Keeps happening to us too. Following the steps provided online to fix it does nothing every time. Monthly subscription has gone up a lot recently too. Time to switch provider I think.

Re: Broadband keeps dropping out

Mitch12 — Sat, 20 Apr 2024 21:40:45 GMT

I also have same issue, and now no Internet connection, the Internet light on the router has gone from green to Orange. I have turned it off/on five times, used the sky app to just cennection... And it's telling me theirs no issue... Really the orange light is very clear there is an issue

Re: Broadband keeps dropping out

Gemma2303 — Sat, 20 Apr 2024 22:32:02 GMT

Mine is exactly the same as others

Re: Broadband keeps dropping out

law1975st — Sun, 21 Apr 2024 00:00:22 GMT

I'm having same issue as my internet drops then comes back on and I'm paying so much for it and I'm think going somewhere else if this continues

Re: Broadband keeps dropping out

Jo12357 — Mon, 22 Apr 2024 19:18:32 GMT

Yes. Exactly the same. They even sent me a new router today and it's still doing exactly the same. Orange light comes on, no WiFi but all the diagnostics say it's fine.

Re: Broadband keeps dropping out

JackPlane — Mon, 22 Apr 2024 20:06:38 GMT

Same here, internet fails, hub flashes Green, goes to steady red then flashes Green again. Help guides do not fix it. Resets in around an hour, happened twice today, once yesterday etc. How do you contact Sky to fix it. Can no longer work from home. Cancel Sky and return to BT?????

Re: Broadband keeps dropping out

Debby-C — Mon, 22 Apr 2024 20:31:06 GMT

Mine has been the same since yesterday evening, loses connection every 10-15 minutes. Rang sky to be told no issues but I find it funny how so many people are having the same issue so must be a fault their end. So frustrating when trying to work from home

Re: Broadband keeps dropping out

Aleandres — Mon, 22 Apr 2024 20:41:02 GMT

Same problem here. Nothing changes rubbish service every single time no matter how much more you pay. Broadband drops every 15-30 min. Did the useless steps on the problem solving page, unplugged everything, turned off from mains and still the same problem and no satellite signal on top of that. Service checker says everything OK. Absolutely disgusting...

Re: Broadband keeps dropping out

User10 — Mon, 22 Apr 2024 23:04:35 GMT

Everyone is pretty much saying the same thing. Sky broadband no longer any good; ridiculously expensive and time to quit. So any thoughts on who we should all switch to for best reliability and value for money?

Re: Broadband keeps dropping out

Zamfiroiu — Tue, 23 Apr 2024 05:42:01 GMT

I think is sky doing to oblige getting hire speed for more cost i will cancel my service as this is stolen money take tgen to courts as tgey broken agreements they say to me wf guaranty i paid rxtra for that but face same problem as before.

Re: Broadband keeps dropping out

Chrisee — Tue, 23 Apr 2024 07:10:13 GMT

Phone lines get faults and need to be fixed which is a fact of life. Imagining its a conspiracy is totally pointless.

If your connection is down pick up the phone and report it Sky who will get Openreach out to fix it.
If your connection is running slowly or dropping and coming back while run the connection test while the hub is connected - dont rely on the message generated when it last ran automatically - that can book an engineers check if it finds a fault. If it doesnt call Sky
Lastly if your connection speed is reported as OK but apps crawl then your issue is within your home and is likely to be a Wifi issue.

Forum members are customers but some of us know a fair anount about how these things work so if you post your hubs stats in a new thread with a few details of the symptoms we can probably tell you what is wrong see Find your Sky Broadband router statistics

Re: Broadband keeps dropping out

Bccc — Tue, 23 Apr 2024 07:13:23 GMT

As the original poster I am now giving an update.
The Wi-Fi does keep dropping but the router has stopped going off and on for now. I have done nothing and spoken to no one from Sky. I presume they have either looked into my account or fixed the issue.
it's still a little glitchy on the tv. But I've not had to reset the router for a half a day now.

Re: Broadband keeps dropping out

kingbilvo1 — Tue, 23 Apr 2024 07:38:06 GMT

Same wifi dropping out Ran checks say all ok, when obviously NOT I'm not only one in our village looking at Facebook Terrible service from SKY Glad I haven't subscribed to Glass.

Re: Broadband keeps dropping out

danieljhearn78 — Fri, 24 May 2024 15:45:12 GMT

Have same issue as this psst 2 days. Sly can you help ?

Re: Broadband keeps dropping out

justanITguy — Sun, 26 May 2024 08:43:39 GMT

I think it happens,becouse the wired connection tv hub sending faulty sygnals,so just pull out the wired connection,connect by wifi and the problem solved!

Welcome..:)