topic Re: speed drop. in Broadband

speed drop.

Negativepitch42 — Mon, 22 Apr 2024 17:37:25 GMT

Since yesterday my connection has dropped by half.

In fairness, I have never had a major problem within the last two years or so, one of the reasons I haven't left. I've had the odd speed drop, but unplugging the router/hub for ten minutes, and rebooting it resets, but I've only had a handful of these.

I normal get 70Mbps (Yes I know) but it has dropped to 32-34 via Ookla.

My wireless signal is fine also trying it via my daughter's Mac (I'm on a Mac)

I have tried via Lan and it's still rubbish.

I’ve tried resetting the router/hub, and also unplugging it all together from the mains and everything else, and leaving it around 20 minutes.

My filter is built in to the main connection on the wall, so I can't try a different filter.

Running the sky rubbish tests, it shows everything is fine, no sky downtime in my area, connection to my house, fine, router, fine, wireless, fine...but you can never reply on this.

Any help would be great.

I can wait until tomorrow, and see if it picks up, or ring them, and go through all the rigmarole

I also have a spare router/hub...(long story), I've tried that, it's still the same.

Cheers.

Re: speed drop.

GD1 — Mon, 22 Apr 2024 18:04:38 GMT

@Negativepitch42 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: speed drop.

Negativepitch42 — Mon, 22 Apr 2024 22:39:17 GMT

Re: speed drop.

Negativepitch42 — Mon, 22 Apr 2024 22:43:16 GMT

Sorry, forgot to use the reply to you.

See post above for images.

Re: speed drop.

Negativepitch42 — Tue, 23 Apr 2024 05:16:05 GMT

Just ran Sky's own test this morning... Hmmm...

Re: speed drop.

Negativepitch42 — Tue, 23 Apr 2024 09:27:02 GMT

All sorted.

Rang support, they went through the whole usual, first she said it was my line, then changed to my wireless.

After all her tests, it was still showing a problem.

She booked an engineer to come out this Friday to check it all over.

After the call, just tested my speed again, and it's back to normal.

The router is still sitting in the same place.

I'm not sure if she changed anything her end or not.

I'll still wait for the engineer, since my router is the old type (Q Hub), I might get a free upgrade she said, since mine isn't supported any longer

Re: speed drop.

gilbo2 — Tue, 23 Apr 2024 10:28:04 GMT

It will be interesting to hear what the engineer has to say, must be difficult though if she has actually fixed it?! With the modems connecting at 80Mbps you would have thought it would work fine, but you have documented evidence it wasn't.

Re: speed drop.

jamesn123 — Tue, 23 Apr 2024 11:25:23 GMT

@Negativepitch42 To me it looks like a faulty hub as your Wifi radios are resetting themselves.

Re: speed drop.

Negativepitch42 — Tue, 23 Apr 2024 12:09:09 GMT

I'll show him my screen captures on Friday. 👍

Re: speed drop.

Negativepitch42 — Tue, 23 Apr 2024 12:10:47 GMT

I'll see how it goes on Friday, and come back, tell you what the outcome was/is.