stability of the internet connection

jesushernandez — Mon, 22 Apr 2024 15:50:16 GMT

Dear Sky team ,

I have the following behavior :

The speed of my connection ( both download and upload) is good ( 70mbps down , 15 mb ps up - ping to the server is more 25-30 ms using speedtest ).

The problem in the last couple of days is that my connection get cut everything 30/60 minutes for several seconds ( 10/15 seconds) and while using teams the conversation get interrupted.

is there a way you can look into this?

Many thanks for your comments ,

Jesus Hernandez

Re: stability of the internet connection

GD1 — Mon, 22 Apr 2024 15:58:16 GMT

@jesushernandez You're not talking to Sky via the forum, no one will be able to look into it for you.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

topic stability of the internet connection in Broadband

stability of the internet connection

Re: stability of the internet connection