topic Re: Waiting for engineer in Broadband

Waiting for engineer

Deb42 — Mon, 22 Apr 2024 11:00:18 GMT

I've downgraded my TV, but changed my broadband. Sky is saying I need an engineer but its been over 6 weeks and still no engineer

Re: Waiting for engineer

caesarome — Mon, 22 Apr 2024 12:35:58 GMT

@Deb42

What date did they give you. If you are not sure does anything appear here for you:

https://www.sky.com/ordertracking

If nothing appears then you will need to call them again about this,

Re: Waiting for engineer

Deb42 — Mon, 22 Apr 2024 14:00:33 GMT

They gave me a date, and they came out, but they said they have to dig up the path and I haven't heard anything since, I just keep getting a message saying an engineer is coming out or contact sky

Re: Waiting for engineer

TimmyBGood — Mon, 22 Apr 2024 14:25:51 GMT

@Deb42 wrote:

they said they have to dig up the path

Unfortunately that means you are waiting for Openreach (or more likely an Openreach subcontractor such as Kelly Communications) which can take a very considerable time. Sky, like all other Openreach client ISPs, doesn't do any digging or cable laying itself.