topic Re: No Internet in Broadband

No Internet

Kirsty103 — Sun, 21 Apr 2024 12:12:55 GMT

We have no internet. It flashes orange. We have power (green light) WiFi (green light) but voice us orange light too. Help

Re: No Internet

Highlinder — Sun, 21 Apr 2024 14:01:25 GMT

@Kirsty103 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No Internet

Kirsty103 — Mon, 22 Apr 2024 10:32:21 GMT

We now have green power light, no light for broadband, green WiFi and no light for voice. Should this be a BT issue or a sky issue?

Re: No Internet

Highlinder — Mon, 22 Apr 2024 13:36:23 GMT

@Kirsty103 Does the broadband test not give you the ability to book an engineer? This is an Openreach issue but it is Sky that needs to make the call to them so they can attend to this fault.