topic Re: Switching providers cancellation in Broadband

Switching providers cancellation

Vathani — Sun, 21 Apr 2024 17:37:27 GMT

Hey guys recently my sky broadband was cancelled by another provider which I didn't consent so I rang sky and they said BT put in this order so I cancelled it and sky told me everything has been resolved and my Contract will continue. Whenever I open the app it says my contract has been cancelled

Can anyone help me out

Chrisee — Sun, 21 Apr 2024 17:48:58 GMT

@Vathani it can take a day for the app to catch up with changesso it should resove itself. If it doesnt give Sky another call.

Vathani — Sun, 21 Apr 2024 22:45:04 GMT

This would make sense but Sky resolved this issue 2 weeks ago so it still shouldn't show on the app right

Daniel0210 — Mon, 22 Apr 2024 01:18:53 GMT

As suggested give Sky another call. It's a free call by dialling 150 from your Sky Talk landline.