topic Query about boardband upgrade activation in Broadband

Query about boardband upgrade activation

xskylar — Sat, 20 Apr 2024 21:55:25 GMT

Hello,

I am considering upgrading from Superfast boardband to Ultrafast and am concerned my superfast connection may be removed prior to the activation date of the Ultrafast plan as I would require a Sky technician to install the new hardware and I cannot find this information anywhere on the Sky forum or their website.

Would very much appreciate any information

Re: Query about boardband upgrade activation

Highlinder — Sun, 21 Apr 2024 08:16:35 GMT

@xskylar If you are already with Sky then your superfast will not be disconnected till the ONT is activated and data is flowing and you move from using a dsl cable to a filter or filtered faceplate to connect to the ONT that is fitted by the engineer on the day.

Re: Query about boardband upgrade activation

Chrisee — Sun, 21 Apr 2024 08:37:13 GMT

@xskylar in the vast majority of cases things go as @Highlinder says but the odd few are different. There are a few cases where the copper cable has to be used to pull through the fibre suuply and in some Openreach make a mistake and dsconnect early so nobody can 100% guarantee you wont have any disruption.