topic Re: Broadband issue in Broadband

Broadband issue

MartinaS — Fri, 19 Apr 2024 13:29:31 GMT

Out broadband keeps dropping every 30min. It really affects my work. I run the test and apparently no issues even as I run the test when there wasnt wifi.....

Re: Broadband issue

bemak187 — Fri, 19 Apr 2024 13:33:47 GMT

@MartinaSIs this a new thing or just started? What service/speed tier are you on? Does it happen when close to the router or just further away?

Re: Broadband issue

Highlinder — Fri, 19 Apr 2024 13:34:37 GMT

@MartinaS Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband issue

MartinaS — Sat, 20 Apr 2024 19:24:15 GMT

we are knew to sky for past month and sometimes it happens but Friday was especially bad.
we should have around 150.......

Re: Broadband issue

LaurenceCarr — Sat, 20 Apr 2024 20:39:53 GMT

I have had the same issue since cancelling my Sky broadband contract. Connection drops, run the checks and it reports as all ok! Absolute garbage. Funny this has only started when I cancelled my contract. Stinks. Will be so glad when I have been migrated.

Re: Broadband issue

TimmyBGood — Sat, 20 Apr 2024 20:44:45 GMT

@LaurenceCarr wrote:

Funny this has only started when I cancelled my contract. Stinks.

Coincidence. Broadband is a heavily regulated business and no ISP would risk the wrath of Ofcom by doing something that stupid.

Re: Broadband issue

LaurenceCarr — Sat, 20 Apr 2024 20:53:56 GMT

Ha! Impossible to prove. But I would not be so trustworthy. Surely you have seen what the Post Office got away with for many years?