topic Not receiving minimum guaranteed speed of 400mbps in Broadband

Not receiving minimum guaranteed speed of 400mbps

Angela472 — Sat, 20 Apr 2024 11:09:46 GMT

On installation day we tested our speed with ookla and we got 498mbps, tested yesterday and today and we are only receiving 220mbps

Re: Not receiving minimum guaranteed speed of 400mbps

bemak187 — Sat, 20 Apr 2024 12:50:43 GMT

@Angela472 Are you testing over WiFi or an ethernet cable? If possible plug a laptop in with an ethernet cable and retest. Often speed issues are down to to WiFi signal issues.

Re: Not receiving minimum guaranteed speed of 400mbps

Angela472 — Sat, 20 Apr 2024 13:13:33 GMT

I tested using WiFi, the same as we did at installation. I will try with the ethernet cable. Just odd how WiFi gave 498 and now 220. Thank you

Re: Not receiving minimum guaranteed speed of 400mbps

TimmyBGood — Sat, 20 Apr 2024 13:28:43 GMT

@Angela472 wrote:

Just odd how WiFi gave 498 and now 220.

It's inherent to the nature of WiFi to be fundamentally inconsistent: for example any neighbours wireless will have spotted your new signal and is now trying to be 'louder' as a result.