topic Re: WiFi connection with iPhone in Broadband

WiFi connection with iPhone

jonnyktm — Wed, 17 Apr 2024 18:17:07 GMT

Hi experts.

my problem is hopefully quite simple. Both my wife and I are both really struggling to get our iPhones connected to the WiFi.
the sky app tells me I'm getting good speed, apparently my WiFi is working well. I'm sat less than 10 feet from my router and the only way I can get online is through 4g?
tries removing cases, rebooting the router and phones but still no luck. I can't even get to Google through safari?
my WiFi at work is fine?

has anyone got any ideas as I'm stuck now.

I'm no expert by any means but this is driving me scatty.

thanks for your help in advance 👍🏻

Re: WiFi connection with iPhone

Mr+Flibbles+86 — Thu, 18 Apr 2024 08:02:46 GMT

Hi there @jonnyktm , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection with iPhone

Lisa-P1987 — Sat, 20 Apr 2024 09:13:41 GMT

We are still looking to help you @jonnyktm . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks