topic Re: Amber lights on router in Broadband

Amber lights on router

Dw198 — Fri, 19 Apr 2024 14:11:14 GMT

The Voice light and the internet light keep going Amber intermittently. The internet light also flashes. This is extremely annoying as it's only occasionally so a network test doesn't pick it up. Anyone know how I can contact Sky?

Re: Amber lights on router

Highlinder — Fri, 19 Apr 2024 14:27:26 GMT

@Dw198 Are you running the test when the internet light is only green or when it is amber?

Re: Amber lights on router

Dw198 — Fri, 19 Apr 2024 15:06:04 GMT

I start to run it when it's on amber but then it resolves itself and says things are fine

Re: Amber lights on router

Highlinder — Fri, 19 Apr 2024 18:25:50 GMT

@Dw198 Have you contacted Sky to ask them to look into these drops on your internet connection that keep happening. Do you notice if they happen at the same time or is there no pattern to them?

Re: Amber lights on router

MBUK1975 — Fri, 19 Apr 2024 19:54:46 GMT

I also having the same problems, but I think as because I have only been active for nearly 2 days, then maybe still my line is being tested. I can only access the internet on my phone, via sky WiFi to router, but other devices connect to WiFi but say no internet.

Re: Amber lights on router

Highlinder — Fri, 19 Apr 2024 20:44:11 GMT

@MBUK1975 Which package did you get from Sky was it superfast or ultrafast?

Re: Amber lights on router

MBUK1975 — Fri, 19 Apr 2024 21:57:19 GMT

Yeah super fast I have. I was activated on the 18th was working perfect on all devices, but today around 5pm, the voice light turned orange and all my devices connected to WiFi still but all say no internet, apart from my mobile phone. I have run checker and says something wrong with WiFi, I run to fix and it says it's fine.

Re: Amber lights on router

MBUK1975 — Fri, 19 Apr 2024 23:10:32 GMT

Just an update, I've now got 3 green lights, and no light on the voice, I'm sure I should have all 4 green lights on, still says no internet on laptop sky puk, Xbox ect, apart from android phone, I've tried rebooting everything, resetting, wire checking, the only thing left is to ring sky and hope they sort it...