topic Constant Broadband Dropouts in Broadband

Constant Broadband Dropouts

johntheripp3r — Fri, 19 Apr 2024 19:05:44 GMT

Hi there so for the last 48 hours my internet keeps dropping. The internet light on my router goes amber (flashes and static at times) and drops the internet connection. A few minutes later it'll re establish connection.

my speeds yesterday we also very low, today speeds are better but still getting the drop outs.

Any ideas?

Re: Constant Broadband Dropouts

Highlinder — Fri, 19 Apr 2024 20:43:10 GMT

@johntheripp3r Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Constant Broadband Dropouts

johntheripp3r — Fri, 19 Apr 2024 20:45:00 GMT

Hi there sorry I should have elaborated, I did this yesterday and it found a fault, sky then sent open reach who apparently fixed the fault remotely (at the exchange I'm told) but I'm still getting drops outs post fix

Re: Constant Broadband Dropouts

Highlinder — Fri, 19 Apr 2024 20:46:50 GMT

@johntheripp3r Well get back in touch with Sky and let them know that the problem is still there and needs to be fixed.